Job Summary
The job holder will be responsible for the following:
Ensuring continual loyalty of the company's customers through efficient sales and after sales service delivery.
Generating and ensuring servicing of customers’ sales orders form.
Ensure the achievement of projected sales growth in the territory, through aggressive product awareness campaign, customer product knowledge, product availability and customer account management.
Ensure effective and timely generation of market intelligence information, as well as timely communication of sales and marketing programmes to the customers.
Drive the sales and marketing activities in the territory, and also ensure that they impact on sales and profitability growth of Fumman business in the territory.
Key Responsibilities
Strategic:
Ensure effective implementation of the company’s sales and marketing strategies, processes and procedures.
Develop and implement effective customer service programmes, and call timetable
Develop and implement product visibility and selling approach that will deliver the desired sales target for the territory
Product Visibility & Sales:
Achieve continual growth of customer base through continuous acquisition of customers in your territory.
Follow up to ensure that customers’ orders are promptly serviced and delivered in good time.
Ensure the implementation of products and brands knowledge/awareness programmes for all distributors in the territory
Improved Customer Service Experience:
Nurture the relationship with customers to ensure confidence, trust, quality service delivery and loyalty.
Effectively manage each customer account to ensure that sales targets are fully achieved
Ensure that customers get adequate and timely information on company’s sales and marketing decisions, programmes and activities.
Revenue Generation:
Ensure timely collection on sales in line with company sales and marketing procedures.
Effectively implement, monitor and follow up on agreed sales/marketing programmes in the territory
Customer Account Management:
Provide account management and business advice to customers to support their business
growth.
Respond to customers’ calls/ enquiries and delivery requests
Market Intelligence & Reporting:
Monitor competitors’ activities and provide periodic reports market performance and dynamics
Compile/ prepare sales report for management.
Specify market requirements for current and future products through good market sensing, and research.
Supervisory & Project Management:
Offer efficient and effective supervision including guidance to dealers and support staff
Perform other duties as assigned by Key Accounts Manager
Key Performance Indicators
Achievement of volume, revenue and profit target
% Profit generated from products / services in a given time period
Effectiveness of marketing, sales and operational strategies implemented
No of key customer relationships established and sustained
Market share growth
Sales Volume & Revenue
Timeliness of product & service delivery to customers
Requirements
OND/HND or First Degree in Economics, Business Administration, Management or other relevant field
Minimum of 2 years cognate work experience in Sales and Marketing within a reputable and structured organization.
Competency Requirements:
Sales Performance Management
Customer Service Orientation
Negotiation
Project Planning & Control
Sales Tracking & Reporting
Result Orientation
Sales & Marketing Acumen
Strategic Thinking.
Application Closing Date
20th September, 2024.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.