Web Hosting Support Agent at Bazecity Media Limited

Bazecity Media is one of the leading web solution providers in Nigeria. Our main focus is to adopt and put in place all your businesses in the digital space. We specialize in delivering secure managed digital media solutions for public and private sector organizations with business-critical workloads.

We are recruiting to fill the position below:

Job Title: Web Hosting Support Agent

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a knowledgeable and customer-oriented Web Hosting Agent to join our team.
• As a Web Hosting Agent, you will be responsible for assisting clients in choosing suitable web hosting packages, providing technical support, and ensuring high levels of customer satisfaction.

Responsibilities

• Customer Assistance: Guide customers in selecting appropriate web hosting plans based on their requirements and budget.
• Technical Support: Provide troubleshooting assistance regarding web hosting issues such as server configurations, DNS settings, and email setup.
• Sales and Upgrades: Upsell additional services or upgrades to existing customers to enhance their web hosting experience.
• Problem Resolution: Address customer concerns and inquiries efficiently, ensuring prompt resolution of issues.
• Documentation and Reporting: Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Product Knowledge: Stay updated with the latest trends and developments in web hosting technologies to provide informed recommendations.

Requirements

• Technical Skills: Solid understanding of web hosting concepts including different types of hosting (shared, VPS, dedicated), domain management, and email hosting.
• Customer Service: Proven track record in customer service or technical support roles, with excellent communication and problem-solving skills.
• Sales Ability: Ability to identify opportunities for upselling and cross-selling based on customer needs.
• Team Player: Collaborative attitude with the ability to work effectively within a team environment.
• Adaptability: Flexibility to adapt to changing priorities and customer demands.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and career growth in the web hosting industry

Application Closing Date
26th September, 2024.

How to Apply
Interested and qualified candidates should send their Resume and cover letter detailing their experience and qualifications for this position to: [email protected] using the job title as the subject of the mail.