Relationship Manager at Maurice Xandra Solutions Limited

Maurice Xandra Solutions Limited is a management consulting company that renders quality services in Human Resource, Management and Process improvement. MXS Limited was set up to provide high quality, up to date training, team management and process improvement services for its clients.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Lagos
Employment Type: Full Time

Key Responsibilities
Relationship Building:

• Develop and nurture strong, long-term relationships with key partners and clients.
• Act as the main point of contact, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins and reviews to ensure partner and client satisfaction.

Account Management:

• Manage a portfolio of partner and client accounts, ensuring their needs and expectations are met.
• Track account performance and provide insights and recommendations for improvements.
• Develop customized strategies and solutions to address specific client needs.

Customer Engagement:

• Create and implement engagement plans to enhance client interactions and satisfaction.
• Organize and facilitate client meetings, presentations, and feedback sessions.
• Develop and deliver training sessions and onboarding for new partners and clients.

Problem Resolution:

• Identify and address any issues or concerns raised by partners and clients.
• Collaborate with internal teams to find effective solutions and implement corrective actions.
• Ensure timely resolution of any problems to maintain a positive relationship.

Performance Tracking:

• Monitor and report on key performance indicators related to account and partner engagement.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Prepare and present regular reports on account performance and growth.

Strategic Planning:

• Develop and execute strategies to drive account growth and enhance partner relationships.
• Collaborate with the sales and marketing teams to align efforts and maximize results.
• Identify and pursue new business opportunities and potential partnerships.

Communication Skills:

• Communicate effectively with clients, partners, and internal teams.
• Prepare and deliver presentations, proposals, and reports as needed.
• Maintain clear and professional communication in all interactions. Team

Collaboration:

• Work closely with other departments, including sales, marketing, and customer support, to ensure cohesive strategies and solutions.
• Share insights and feedback with the team to enhance overall performance and client satisfaction.

Market and Industry Knowledge:

• Stay updated on industry trends, market conditions, and competitor activities.
• Use market knowledge to provide valuable insights and recommendations to clients and partners.

Skills, Qualifications and Experience

• Bachelor's Degree in Business Administration, Marketing, or a related field. MBA is desirable.
• 5+ years of experience in relationship management, account management, or client services.
• Proven track record of managing and growing key accounts or partnerships.
• Strong understanding of loyalty programs, digital platforms, and customer engagement strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to analyze data, generate reports, and make data-driven decisions.
• Proficiency in CRM software.
• Demonstrates a strong commitment to understanding and meeting the needs of partners and clients, ensuring their satisfaction and long-term loyalty.
• Effectively establishes and maintains connections with key stakeholders, leveraging these relationships to benefit the company.
• Builds trust through consistent, reliable, and transparent communication and actions.
• Excellent writing and oral communication skills, including report writing.
• Emotional intelligence.
• Good knowledge of Microsoft tools like Microsoft Office, Word, Excel, and PowerPoint.
• Exceptional leadership and team management skills.
• Ability to work in a fast-paced, innovative tech environment.
• Strategy planning and implementation.
• Organization and time management abilities.
• Meticulous attention to detail and accuracy.
• Ability to multi-task and meet tight deadlines

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.