Head of Operations (Banking) at Primera Africa Finance Group

Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients' individual needs. Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients' individual needs.

We operate in four major business areas: Securities Trading, Financial Advisory, Principal Investments and Consumer Finance. Based on our people's global experience and local knowledge, we are able to deliver the most advanced financial solutions, keeping in perspective the local nuances peculiar to each market to ensure our clients receive superior advice. Overall, each client benefits from our dedication to excellence, entrepreneurial thinking and long-term commitment to service.

We are recruiting to fill the position below:

Job Title: Head of Operations (Banking)

Location: Lagos
Job Type: Full Time

General Role

• Supervise the day to day operations of the bank.
• Ensure adherence to operational processes and procedures.
• Supervise all operations staff.
• Prompt processing of all deposits and customer transactions.
• Ensure quick resolution of customer queries and issues.

Responsibilities

• Establishing and managing effective operational and customer services standards/processes that will support the business growth and service excellence goals of the Bank.
• Assist in the introduction and implementation of effective systems, policies, structures to support the growth of the Bank and ensure adherence to the same;
• Oversees the general management of the bank’s operations.
• Safeguard customer data and protect against fraud through management of authorization levels and access rights.
• Assist in the development and maintenance of business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed;
• Develop and sustain systems & procedures for maintaining proper records of clients.
• Responsible for putting in place adequate controls within the unit towards avoiding omission of transactions and ascertaining the accuracy and integrity of transactions being processed.
• Liaise with other functional/departmental managers for excellent service delivery for customers.
• Manages quality and control over deposit creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities.
• Analyze operational risks, procedures, work flow and controls on an on-going basis for continual improvement of operational systems.
• Responsible for generation of all management information reports.
• To ensure daily call over and bank reconciliation.

Accountabilities

• Management information reports
• Adherence to operational policy and procedures, with zero tolerance for lapses or non-adherence.
• Resolution of customer issues, complaints, queries pertaining to operational functions.

Requirements

• Bachelors/Master’s degree in relevant professional qualification from a reputable institution
• Minimum 6 years of relevant work experience.
• Professional qualifications will be an added advantage
• Good leadership skills.
• Ability to multitask.
• Problem solving skills.
• Strong Communication and Interpersonal skills.
• Advanced Excel, Word, PowerPoint Skills
• Practicable knowledge of the financial services sector
• Full knowledge of CBN’s Act & various Regulations;
• Proven leadership and people management skills with a high level of commitment and enthusiasm
• Solid knowledge of data analytics.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.