Front Desk Officer at Naji Realties

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.

If you share our values and passion for excellence, we invite you to explore career opportunities with us. At Naji Realties, we foster a culture of growth, learning, and collaboration. Be part of our dynamic team and help us shape the future of hospitality and real estate in Nigeria.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT)
Employment Type: Full Time

Job Description

• We are seeking a highly skilled and enthusiastic Front Desk Officer to join our hospitality team.
• As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient check-in and check-out processes.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries and resolve any issues promptly
• Manage room assignments, check-in, and check-out processes
• Handle guest registrations, payments, and departures
• Maintain accurate records of guest information, room assignments, and billing
• Provide information on hotel services, facilities, and local attractions
• Coordinate with other departments to ensure seamless service delivery
• Handle guest complaints and concerns with professionalism and courtesy
• Maintain a clean and organized front desk area
• Perform other duties as assigned by the Front Desk Manager.

Requirements

• Must have at least two years of experience working in a hospitality company.
• Must have a degree in any relevant field
• Must reside in Abuja, preferably around Utako
• Excellent communication, interpersonal, and customer service skills
• Ability to work in a fast-paced environment and multitask
• Proficiency in hotel software and systems (e.g., Property Management System)
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.