Reconciliation and Dispute Officer at Fairmoney Microfinance Bank

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India. Reconciliation and Dispute specialists provide accounting support to major financial accounting areas, reconciling payments to ensure the accounting system reflects the correct transactions.

We are recruiting to fill the position below:

Job Title: Reconciliation and Dispute Officer

Location: Lagos, Nigeria
Job type: Full-time
Department: Finance

Roles and Responsibilities

• Logging disputes on the dispute portals and with our processors.
• Ensuring that feedback is provided on disputes logged within 5 working days.
• Refund our cardholders for accepted disputes timely and accurately.
• Ensuring that funds for accepted disputes are reversed to our settlement accounts.
• Resolving complaints raised by customers on the app.
• Handle other assigned responsibilities.

Requirements

• Good analytical skills, high level of accuracy and attention to details.
• Strong Microsoft Excel and data analysis skills.
• Problem-solving skills.
• Be an effective team player with a positive attitude.
• Minimum of three (3) years experience in a similar role.
• Be Smart and agile.
• Based in Lagos.
• Experienced in financial institution, especially Fintech (ie large base of transactions), would be an advantage.
• Need for enthusiasm and interest in the role ie accounting, reporting, cost control.
• Focused on timelines and milestones; extremely organised.
• Doer mentality.
• Pay attention to details.

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development
• Paid Time Off.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~30 minutes