Client Success Assistant at a Vibrant Educational Consultancy Firm - ThePush Consulting

ThePush Consulting - Our client, a vibrant educational consultancy firm, is recruiting to fill the position below:

Job Title: Client Success Assistant

Location: Ikeja, Lagos
Employment Type: Full Time

Job Description

• We are seeking an experienced and dynamic Client Success Assistant to join our team.
• The ideal candidate will be responsible for building and maintaining strong relationships with our clients and liaising with schools on their behalf.
• This role requires a keen understanding of the unique needs and preferences of HNIs, exceptional communication skills, and the ability to deliver personalized service that exceeds expectations.

Scope:

• Serve as the primary point of contact for families seeking Educational Consulting services and ensure all inquiries and requests are promptly and professionally handled.
• Proactively monitor the client’s progress, address concerns promptly, and ensure a positive experience that exceeds expectations.
• Coordinate initial welcome/consultation sessions with clients to ensure a smooth onboarding process.
• Maintain a comprehensive client report, allowing for a seamless experience and personalized approach throughout their journey with us.
• Assist in the development and implementation of Client acquisition and retention strategies.
• Assist the Client Success team in gathering client feedback through surveys, calls, or emails to improve existing services, identify new market needs, and inform business development strategies.

Key Requirements

• Bachelor's Degree in Communications, Business, Finance, Marketing, or a related field
• Proven experience in a client relationship management role, preferably with high net-worth individuals.
• Minimum of 2 years of experience in a client-facing role, showcasing expertise in client relationship management or customer service.
• Excellent verbal and written communication skills to effectively engage with clients and internal teams.
• Strong problem-solving abilities, demonstrating the capability to address client concerns and contribute to effective solutions.
• Exceptional organizational skills to efficiently manage client interactions, projects, and related tasks.
• Comfortable using relevant software and tools to enhance client communication and streamline relationship management.
• Proactive and responsive attitude, anticipating and addressing clients' needs to contribute positively to client satisfaction.

Salary
N150,000 monthly.

Application Closing Date
21st October, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online