Supervisor at a Vibrant and Dynamic Lounge / Club - Mathills Services Limited

Mathills Services Limited - Our client is a vibrant and dynamic lounge/club in Abuja, dedicated to delivering an exceptional nightlife experience.

They are recruiting to fill the position below:

Job Title: Supervisor

Location: Central, Abuja (FCT)
Employment Type: Full-time

Job Description

• Our client is looking for enthusiastic and proactive Supervisors to join their team, drive our marketing efforts, and ensure top-notch service and operations.
• As a Supervisor, you will play a crucial role in the daily operations of the lounge/club.
• Your responsibilities will include marketing, team coordination, and ensuring that every aspect of service meets our high standards.
• You will also be expected to step in and cover various roles as needed, representing the brand with professionalism and enthusiasm.

Key Responsibilities
Marketing & Promotion:

• Implement aggressive marketing strategies to boost the lounge/club’s visibility and attract guests.
• Coordinate and participate in promotional activities and events to enhance brand presence.
• Coordinate and execute promotional campaigns, events, and special offers to maximize customer engagement and brand awareness.
• Monitor and analyze marketing performance, adjusting strategies as needed to achieve goals.

Operational Oversight/Support:

• Step in and fill gaps in staffing or operations whenever necessary, ensuring seamless service.
• Supervise and coordinate Public Relations (PR) staff to maintain a positive image and manage customer interactions effectively.
• Supervise daily operations to ensure high standards of service and customer satisfaction.
• Address and resolve any operational issues promptly, ensuring smooth and efficient running of the lounge/club

Team Coordination & Performance:

• Oversee waitstaff and ensure they are performing their duties efficiently and maintaining high service standards.
• Address any issues promptly and ensure all team members adhere to operational protocols.

Customer Service & Floor Management:

• Maintain a strong presence on the floor, ensuring smooth operations and addressing any customer concerns.
• Focus on optimizing the guest experience by ensuring all areas are well-managed and guests are attended to promptly.
• Implement strategies to enhance guest satisfaction and loyalty.

Content Creation & Social Media:

• Oversee the creation and management of engaging content for social media platforms, the lounge/club’s website, and other marketing channels.
• Maintain and update digital content to ensure it is current, appealing, and reflective of the brand’s image.

Brand Representation:

• Maintain a high level of professionalism at all times, both in personal conduct and in how you handle business operations. This includes punctuality, courtesy, and reliability.
• Ensure personal appearance and demeanor align with the brand standards.

General Manager Support:

• Stand in for the General Manager when required, handling responsibilities and making decisions in their absence.

Qualifications

• Proven experience in a supervisory or similar role within the hospitality or nightlife industry.
• Strong marketing skills with a proactive approach to increasing brand visibility.
• Excellent coordination and team management abilities.
• Experience in content creation and social media management is a plus.
• Professional appearance and demeanor, with the ability to embody the brand’s image.
• Ability to step in and manage various aspects of operations as needed.
• Strong communication and interpersonal skills.

Remuneration

• Salary: N200,000 Monthly.
• Commission: 1% of weekly sales.

Application Closing Date
27th September, 2024.

How to Apply
Interested and qualified candidates should submit their Resume and Cover Letter (outlining their qualifications and experience) to: [email protected] using the Job Title as the subject of the email.

Note: Please include examples of past achievements related to marketing, team management and operational support.