Salon / Business Manager at Wangai Management Company Limited

Wangai Management Company Limited is a business growth consulting firm; we help visionary entrepreneurs to set up, manage, and scale their businesses. Our core offerings are Customer Relationship Management, Customer Service, Business Incorporation & Compliance, Human Resources, Business Management, and Training & Development.

We are recruiting to fill the position below:

Job Title: Salon / Business Manager

Location: Lekki, Lagos
Employment Type: Full-time (On-site)

Job Summary

• We are seeking a young, vibrant and efficient professional to lead the team, manage customers and oversee daily business operations.

Job Responsibilities

• Collaborate with team members to ensure brand consistency
• Communicate with followers & customers with etiquette and excellent customer service
• Strategic commenting, respond to queries in a timely manner and monitor customer reviews
• Optimum use of WhatsApp Business tools e.g. (catalogue, labels, replies, etc.)
• Suggest and implement new features to develop brand awareness, like promotions and competitions
• Book and set up appointments and meetings on booking websites
• Attend to in-store customers courteously to understand their preference and assign them to the appropriate stylist
• Handle service bookings appoints, enquiries, etc, over the phone
• Drive sales and convert paying customers - monitor sales progress, close sales, upsell and cross-sell
• Delegate tasks to staff, monitor and measure their performance to ensure productivity
• Maintain active listening and effective communication with staff to ensure effective teamwork and positive work culture
• Monitor stylists to ensure timely service delivery and efficient use of the products allotted
• Resolve work-related conflict/grievance issues among staff members
• Manage inventory, stock and cash flow including salaries and invoices
• Ensure that customers are satisfied with the service they receive
• Develop periodic business and operational reports on sales, staff performance, inventory, etc.
• Develop and execute marketing strategies and activities like content creation, offline marketing, etc.
• Stay up to date with current technologies and trends in social media, design tools and applications
• Confirm payments, and document orders (using order template) on all platforms (WhatsApp & Instagram)
• Save all customers’ phone numbers with their first name and location on WhatsApp.
• Follow up on customers through text (Instagram & WhatsApp) after 7-14 days of receiving their products to confirm they are satisfied with the products or services received.
• Direct any complaints you cannot handle to the CEO
• Assist with general office tasks when needed and other tasks assigned by the CEO
• Coordinate content creation and other marketing strategies 
• Report daily to the CEO and give bi-weekly report on company progress, sales, complaints and stock availability

Job Requirements

• Proficiency with office tools - Microsoft Office/Google Suite
• Record-keeping
• Must reside on the island
• Great communication skills.
• Data entry and record-keeping
• Customer service.
• Multitasking and goal-oriented.
• Basic content creation knowledge.
• Self-driven and problem-solver.
• Team coordination
• Basic content creation knowledge
• Previous experience managing a hair/beauty business

Work Structure:

• Onsite.
• Monday-Saturday, (9am - 7pm).

Salary
N70,000 - N80,000 monthly.

Application Closing Date
23rd September, 2024.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the job title as the subject of the mail.