Ticketing Executive at GIG Mobility

GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

We are recruiting to fill the position below:

Job Title: Ticketing Executive

Location: Lagos
Employment Type: Full-time

Responsibilities

• Issue tickets and handle reservations for passengers.
• Ensure all travel requests are booked on GIGM’s website
• Must be ready to upsell customers within and outside the airport.
• Provide information on flight schedules, fares, and travel requirements.
• Assist passengers with check-in procedures and baggage handling.
• Ensure all travel documents are in order and comply with regulations.
• Handle customer inquiries and resolve any issues or complaints.
• Coordinate with other airport staff to ensure smooth operations.
• Assist passengers with special needs or requests.
• Process payments and handle cash transactions accurately.
• Update and maintain passenger records in the airline's system.
• Provide information on airport facilities and services.
• Assist with boarding procedures and gate announcements.
• Ensure compliance with airline policies and procedures.
• Handle lost or damaged baggage claims.
• Provide assistance during flight delays or cancellations.
• Maintain a professional and courteous demeanor at all times.
• Must have engagements in the airport in time past.

Requirements

• Must possess BSc / BA / HND.
• Previous experience in customer service, preferably in the travel or airline industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Attention to detail and accuracy.
• Proficiency in using airline ticketing systems and software.
• Ability to handle stressful situations calmly and professionally.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• Basic math skills for handling cash transactions.
• Ability to stand for extended periods and lift heavy luggage if needed.
• Knowledge of travel regulations and requirements.
• Fluency in multiple languages is a plus.
• Strong problem-solving skills.
• Ability to work well in a team environment.
• Excellent organizational skills.

Application Closing Date
15th September, 2024.

Method of Application
Interested and qualified candidates should forward their CV to: jobs@thegiggroupng.com using the position as the subject of the email.