Telemarketing Officer at Careers Verified

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Telemarketing Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities
Outbound Calling:

• Make a high volume of outbound calls to prospective customers from a provided database.
• Identify customer needs and pitch relevant loan products accordingly.
• Explain the features, benefits, and terms of various loan products.

Lead Generation:

• Generate qualified leads by understanding customer requirements and offering suitable loan solutions.
• Convert potential leads into sales opportunities by engaging customers and following up regularly.
• Work with the sales team to pass on leads for further processing.

Customer Relationship Management:

• Build and maintain relationships with potential and existing customers to enhance customer satisfaction.
• Address customer queries and concerns regarding loan products promptly and professionally.
• Provide accurate and relevant information to customers, ensuring transparency in the loan process.

Sales Targets:

• Achieve individual and team sales targets and contribute to the overall sales goals of the company.
• Work with a sense of urgency to meet deadlines and close sales efficiently.

Documentation and Record-Keeping:

• Maintain accurate and detailed records of all calls and customer interactions.
• Ensure that all required documentation is completed and submitted as per company guidelines.
• Report daily call activities, leads generated, and sales conversions to the Sales Manager.

Compliance:

• Ensure compliance with company policies, procedures, and regulatory requirements.
• Adhere to privacy laws and ensure customer information is handled confidentially.
• Stay updated with any changes in loan products, policies, or regulations.

Collaboration:

• Collaborate with team members and other departments to ensure smooth processing of loan applications.
• Attend regular team meetings, training sessions, and performance reviews to stay aligned with company objectives.

Skills and Qualifications

• Education: High School Diploma or equivalent. A Bachelor's Degree in Business, Finance, or related field is a plus.
• Experience: Previous experience in telemarketing, sales, or customer service, preferably in the banking or financial services industry.
• Communication Skills: Strong verbal communication skills with the ability to build rapport with customers over the phone.
• Sales Acumen: Ability to persuade and influence customers to consider loan products that meet their needs.
• Customer Focus: A customer-centric approach with a commitment to providing excellent service.
• Time Management: Ability to handle a high volume of calls and manage time effectively.
• Computer Skills: Proficiency in using CRM software and Microsoft Office (Word, Excel, etc.).
• Attention to Detail: Strong attention to detail, especially in maintaining accurate records and processing applications.
• Problem-Solving: Ability to handle customer objections and solve problems effectively.

Minimum Requirements & Key Skills:

• A minimum of 1-year job experience
• Strong persuasion and negotiation skills;
• Energetic with a passion for customer service;
• Must be Computer literate.
• Have the ability to influence and collaborate with a team;
• Excellent written and oral communication skills, with the confidence to interact at all levels of the organization.
• Competencies & Skills
• Customer Orientation;
• Problem-Solving Skills;
• Persuasion and Influencing Skills;
• Team player.
• Good communication skills.

Remuneration

• Salary: N55,000 Monthly + commission or performance pay range from 0 - 40,000
• Working within the office environment
• Monday - Saturday + double pay for the weekend
• Public holiday *3 of basic salary been prorated
• Weekly bonus
• Seniority allowance
• Transportation subsidy.

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online