Assistant Food and Beverage Manager at Premium Swiss Hotels and Resorts

Established in 2015, Premium Swiss Hotels & Resorts boasts a specialized team in the hospitality industry, with experience spanning across 25 years. Our head office is located in Zurich – Switzerland, and our regional offices are; Cairo, Egypt – Middle East & North Africa, Abuja, Nigeria – West Africa, Nairobi, Kenya – East Africa.

We are recruiting to fill the position below:

Job Title: Assistant Food and Beverage Manager

Location: Festac, Lagos
Employment Type: Full-time

Job Description

• Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
• Reporting To:Food and Beverage Manager

Responsibilities
Assisting in Food and Beverage Operations:

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self-confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service:

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned:

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

Requirements

• High school diploma or GED; 3 years working experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Application Closing Date
10th September, 2024.

How to Apply
Interest and qualified candidate should send their CV to: hr@premiumswisshotels-resorts.com using the job title as the subject of the mail.

Note: Premium Swiss Hospitality (PSH) upholds a commitment to fostering inclusivity and diversity within our workforce. As an equal opportunity employer, we prioritize a people-centric culture and pledge to prevent discrimination on any protected grounds, including disability and veteran status, in accordance with applicable laws.