IT Officer at 3supports Services

3supports Services is a young, experienced, excellent and still growing. Registered in Nigeria with the Corporate Affairs Commission. 3Supports is one of the leading IT Companies in Lagos, System Integrator and re-sellers across West Africa. Our solution includes data network design and deployment, Network optimization and repair, IT Support, structured cabling, fiber optics project, Surveillance Camera (CCTV), Access Control, Fire alarm, Data center support, IP Telephony (VoIP) & IP Television e.t.c.

We are recruiting to fill the position below:

Job Title: IT Officer

Location: Lagos
Employment Type: Full-time

Job Description

• The primary purpose of the role is problem resolution for our customers, responding to telephone and email enquiries and providing excellent customer service and support for our end users.
• Logging support and request calls and dealing with them appropriately.
• You should be experienced with Windows desktop and server, Office 365, have LAN/WAN network experience but primarily, must be exceptionally customer-focused. Good knowledge of Microsoft, Cisco, VMware, CompTIA, will also be considered favourably as will a degree-based qualification in computing science or engineering. Primarily the recruitment process will be candidate driven.

Key Responsibilities

• Provide technical support to field engineers using Android mobile devices and Windows laptops, as well as office-based staff using Windows 10 and 11 desktops/laptops.
• Assist with troubleshooting hardware, software, and network issues remotely and on-site.
• Respond to IT support requests via phone, email, or ticketing system.
• Maintain an organised and up-to-date record of support requests and resolutions.
• Collaborate with other IT team members to resolve more complex technical issue.

Application Closing Date
30th September, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.