Customer Support Executive at Metacredt Limited

Metacredt Limited is an innovative startup financial services company based in Lagos, Nigeria. Committed to reshaping the financial landscape, Metacredt offers a wide range of tailored financial solutions designed to empower individuals and businesses. With a focus on accessibility, transparency, and cutting-edge technology, the company aims to bridge the gap in financial inclusion, providing easy access to credit, investment opportunities, and financial management tools. As a dynamic player in Nigeria's burgeoning fintech sector, Metacredt is dedicated to fostering financial growth and stability for its clients, making financial empowerment a reality for all. Metacredt Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Okota, Lagos
Employment Type: Full-time

Job Description

• Metacredt Limited is seeking a dedicated and organized Customer Support Executiveto join our dynamic team.
• The successful candidate will play a crucial role in ensuring smooth day-to-day operations within the office by providing excellent customer service and administrative support.

Key Responsibilities
Phone Communication:

• Answer and direct incoming phone calls in a professional and courteous manner, providing information, taking messages, and handling inquiries.

Email Correspondence:

• Write, send, and manage emails to customers, clients, and internal team members, ensuring all communications are clear, accurate, and timely.

Customer Support:

• Receive, document, and respond to customer complaints and inquiries, ensuring that issues are resolved promptly and to the satisfaction of the customer

Complaint Management:

• Maintain a log of all complaints, ensuring that they are properly documented, tracked, and resolved in a timely manner.

Inquiry Handling:

• Provide information and assistance to customers and clients who have questions about our products and services, directing them to the appropriate department if necessary.

General Office Support:

• Assist with other administrative tasks as needed, such as filing, data entry, scheduling appointments, and maintaining office supplies.

Job Qualifications

• Minimum of an OND in Business Administration, Office Management, or a related field.
• 1-2 years of experience in an administrative or customer service role is preferred.

Skills:

• Excellent verbal and written communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize work effectively.
• A friendly and approachable demeanor, with a strong focus on customer satisfaction.

Personal Attributes:

• Professional appearance and attitude.
• Ability to work independently as well as part of a team.
• Problem-solving skills with a proactive approach to addressing customer needs.

Benefits

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• A positive and supportive work environment.

Application Closing Date
16th September, 2024.

How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using the job title as the subject of the mail.