Restaurant Operations Officer at Brooks Advisory Services Limited

Brooks Advisory Services Limited (BASL) is a Management Consulting firm dedicated to providing Human Resource services to SMEs across Africa. We are committed to embedding ourselves in our clients' businesses to deliver essential HR solutions that foster an efficient and effective work environment. Our team consists of experienced mid-level HR professionals equipped with the expertise to implement our solutions effectively, supporting business growth across various industries. Our clients focus on Business Development, while Brooks Advisory Services Limited (BASL) handles Internal Development.

We are recruiting to fill the position below:

Job Title: Restaurant Operations Officer

Location: Lagos
Employment Type: Full-time

Job Brief

• We are currently looking for a restaurant operations officer who will be responsible for the effective day-to-day functioning, production, operations and business development of the restaurant.
• The operations officer is obliged to provide an efficient business strategy for the company by using the best practices to manage resources, services and processes.

Job Description

• General oversight of the day-to-day operations and production including internal and external quality assurance.
• Manage the company's business development activities such as revenue drive, profit marginalization, sales, and business exposure.
• Ensure delivery of superior services and products to maximize customer satisfaction and customer retention
• Formulation of policies, processes and procedures that promote the company vision and mission as well as ensuring the implementation of the policies
• Management of internal communication flow between employees and maintaining consistent working relationships among all employees
• Expanding frontiers of business through Sales pitches and proposals
• Provide for all staff a strong day-to-day leadership presence; support an open-door policy among all staff
• Publicly represent the company with all social media and external constituency group
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Overseeing all financial activities and working with an account manager to manage the business financials.
• Set operating goals and objectives
• Assess staffing requirements and recruit staff when needed
• Train and coach staff
• Prepare and implement standard operating procedures
• Manage staff performance in accordance with established standards and procedures
• Ensure staff know and adhere to established codes of practice
• Organize and monitor staff schedules
• Maintain employee records
• Coordinate restaurant operations during each shift
• Monitor adherence to health, safety and hygiene standards in kitchen and restaurant
• Keep records of health and safety practices
• Total restaurant receipts and reconcile with sales
• Ensure cash management procedures are completed accurately
• Set and monitor budgets
• Analyze budget variances and take corrective actions
• Establish and implement financial controls
• Implement and oversee cost-cutting measures
• Plan and monitor restaurant sales and revenue
• Organize and supervise marketing and promotional activities
• Prepare and analyze management report

Required Skills

• 5-7 years of experience as a general manager, operational manager, or business development manager in a food business company
• Basic understanding and surface knowledge of business management, financial management, operational management, and human resource management.
• Minimum of BSc / HND in Business Administration or its related field.
• Hands-on experience in planning and coordination, maintenance operations, keeping track and reporting on all activities
• Knowledge of various marketing skills, social media branding and sales
• Knowledge of Microsoft Office such as Microsoft Excel, Microsoft Word, PowerPoint.

Application Closing Date
20th September, 2024.

How to Apply
Interested and qualified candidates should send their CV and Portfolios to: [email protected] using "Restaurant Operations Officer" as the subject of the mail.