Graduate Customer Service Executives at RS Hunter Limited - Lagos

At RS Hunter we believe our clients have the resources, what we do is to galvanize, advice and, partner with our clients to understand the peculiarities of their businesses and then find the best solutions and best HR strategies that work.

Our starting objective is to focus on small business and while providing support to larger organizations in the areas of recruitment and executive selection.

We are recruiting to fill the below position:

Job Title: Customer Service Executive

Location: Lagos
Job Type: Full Time

Job Description

• Assisting in the development of and maintenance of a customer oriented culture to enable the company deliver high quality international relocations, removals, freight forwarding and storage services to its varied clientele
• Facilitating communication and information flow between the company and the customers in liaison with international coordinator, sales & marketing, Import Operations, Export and removals and Quality Assurance Managers.
• Identify trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
• Responding to customers esquires and providing relevant information to promote the company services to its varied customers.
• Monitoring and managing the performance of the customer base by maintaining effective and qualitative customer relations with clients on their shipments
• Arrange for collection of necessary customs clearing documents at customer’s request.
• Maintaining of accurate and accessible filing of customer paperwork (internal records, files and databases) to ensure efficient retrieval of information.
• Providing support in the setting up and execution of meetings to improve management communication with internal and external customers.
• Receiving orders from customers and verifying accuracy and acceptability of their requirements.
• Provide weekly customer reports. Resolving all customer esquires or problems and complaints.
• Interfacing with export and import operations departments to ensure timely and acceptable completions dates for all shipment entrusted to the care of the company.
• Ensuring that all invoicing is up to date and completed within the required time frame.
• Any other duties as may be assigned by management that covers company’s scope of service.

Work Experience

• 1-3 years experience.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their applications to: [email protected]