OSP Maintenance Supervisor at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: OSP Maintenance Supervisor

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Outside Plant (OSP) Supervisor oversees maintenance of ipNX fiber optic and civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration customer and local authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

Responsibilities

• Corporate Customers: Restore service failures within 3 hours of its occurrence. Implement and integrate new projects and ensure all open incident tickets are closed within this timeframe.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Proactively identify, plan, and execute preventive maintenance action on the fiber network.
• Audit and collate information for the fiber outside plant network. Prepare the "as maintained" documents within region/sub-region managed for the O&M Unit.
• Ensure weekly support status reports are done and submitted timely for review.
• Activate FOS customer requests within 3 days of signup. Sign off the Customer Feedback Form, prepare, and submit post-activation report.

Qualifications

• University degree in Telecoms, Engineering, or Applied Sciences.
• At least 2 years in the telecommunications industry, with experience in fiber network deployments and outside plant maintenance.
• Experience in civil works supervision and quality control.
• Experience in processing ROW licenses with local authorities/state regulatory agencies.
• User experience with Microsoft Office tools, including a good working knowledge of Microsoft Project.
• User experience with Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members, and the local community.
• Proven track record of maintenance and management of metro and/or long-distance fiber optic infrastructure.
• Sound knowledge of telecom industry best practices, norms, and technical requirements with regard to fiber and civil work maintenance.
• FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages, i.e., fiber termination using fusion splice machines, testing and analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
• Capable of understanding fiber network architectures, designs, and splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.

Application Closing Date
3rd September, 2024.

How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: [email protected] using the job title as the subject of the mail.