IVD Application Specialist at Ikons Biomed Technology Limited

Ikons Biomed is a trusted name in the biomedical sector, particularly In Vitro Diagnostics. Our commitment to innovation, quality, and customer satisfaction has been the driving force behind our success. Our journey began with a vision to revolutionize the healthcare industry by providing cutting-edge solutions in medical equipment, diagnostics, and services.

We are recruiting to fill the position below:

Job Title: IVD Application Specialist

Location: Lagos
Work Structure: Full-time
Reporting Line: The Application Specialist will report directly to the Engineering Manager

Job Description

• We are seeking a highly skilled application specialist to join the engineerig team.
• The ideal candidate will be responsible for installing application softwares and, providing strategic knowledge and support, to high end clients.
• This role requires a blend of strong team-spirit, and hands-on experience

Responsibilities
Technical Support and Troubleshooting:

• Provide technical assistance to customers regarding the use and maintenance of laboratory instruments and equipment.
• Diagnose and troubleshoot issues related to laboratory applications and devices.
• Work closely with the technical service team to resolve complex technical problems and ensure minimal downtime for customers.

Customer Training and Education:

• Conduct training sessions for customers on the proper usage, maintenance, and best practices of laboratory instruments.
• Develop and deliver educational materials, including user manuals, guides, and online tutorials to enhance customer understanding.
• Provide ongoing support and education to customers to ensure they achieve optimal use of laboratory applications.

Product Demonstration and Sales Support:

• Assist the sales team by providing detailed product demonstrations to potential customers, showcasing the capabilities and benefits of laboratory instruments.
• Clearly explain the features, benefits, and applications of laboratory products to customers, tailoring information to their specific needs.
• Collaborate with the sales team to identify customer requirements and recommend appropriate solutions to meet their needs.

Role Requirements

• Minimum of B.Sc in Medical Laboratory Science or Microbiology.or other science related disciplines
• Preferrably a female for gender balance
• Minimum of 3 years of bench experience in a laboratory setting.
• Must be a scientist with a major in Chempathology.
• Strong understanding of laboratory instruments, applications, and maintenance procedures.
• Must have good knowledge of computer including MS Office 365 & Teams
• Must have good planning and customer relationship skills.
• Must reside in close proximity.to work location
• Knowledge of laboratory workflow and information systems
• Strong ability to effectively collaborate with team to meet up with deadlines.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills (manners) to effectively train and educate customers.
• Ability to collaborate with sales and technical teams to support customer needs.

Compensation

• N200,000 / month.
• Health Insurance
• Pension
• 13th Month.

Application Closing Date
15th September 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.