Equipment Rental Manager at Lington and Bernie Consulting Limited

Lington & Bernie Consulting Limited was established on October 8, 1999 to provide efficient and qualitative consulting services to the oil and gas industry as well as banks and financial institutions in the areas of human resources placement and management, human resources consulting services, tax administration and payroll services as well as oil and gas fiscal and contractual terms advisory services.

We are recruiting to fill the position below:

Job Title: Equipment Rental Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Equipment Rental Manager is responsible for overseeing the daily operations of the equipment rental department, ensuring the efficient management, maintenance, and rental of equipment.
• This role requires strong leadership, organizational skills, and a customer-focused approach to manage a diverse inventory, optimize rental processes, and drive business growth.

Responsibilities
Operational Management:
Rental Operations:

• Oversee the day-to-day operations of the equipment rental department, including rental transactions, equipment scheduling, and customer service.
• Ensure that equipment is properly maintained, inspected, and ready for rental in compliance with safety standards and company policies.

Inventory Management:

• Manage the inventory of rental equipment, including tracking availability, utilization rates, and condition.
• Coordinate with procurement teams to acquire new equipment and replace or dispose of outdated or damaged items.

Maintenance and Repairs:

• Schedule and supervise regular maintenance and repairs of equipment to minimize downtime and extend the lifespan of assets.
• Maintain accurate records of maintenance activities, repairs, and service history.

Staff Management:

• Recruit, train, and supervise rental department staff, including rental agents, maintenance personnel, and drivers.
• Develop and implement training programs to ensure staff are knowledgeable about equipment, safety procedures, and customer service practices.

Customer Service:
Customer Interaction:

• Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive rental experience.
• Assist customers in selecting appropriate equipment based on their needs and provide demonstrations if necessary.

Rental Agreements:

• Prepare and process rental agreements, ensuring all terms and conditions are clearly communicated and understood by customers.
• Handle rental contracts, billing, and payment processing in a timely and accurate manner.

Problem Resolution:

• Address and resolve customer complaints and equipment-related issues promptly and professionally.
• Implement feedback mechanisms to continuously improve service quality.

Business Development:
Sales and Marketing:

• Develop and implement strategies to increase rental revenue, including promotions, pricing strategies, and cross-selling opportunities.
• Collaborate with marketing teams to promote rental services and attract new customers.

Market Analysis:

• Conduct market research to understand customer needs, industry trends, and competitive landscape.
• Adjust rental offerings and services based on market demands and customer feedback.

Administrative Duties:
Reporting:

• Prepare and analyze reports on rental operations, including utilization rates, revenue, expenses, and customer feedback.
• Monitor key performance indicators (KPIs) and implement strategies to achieve departmental goals.

Compliance:

• Ensure compliance with industry regulations, safety standards, and company policies.
• Maintain accurate records and documentation related to rental agreements, maintenance, and inventory.

Qualifications

• Experience: Proven experience in equipment rental management or a similar role, with a strong understanding of equipment types, maintenance, and rental processes.
• Skills: Excellent leadership and organizational skills. Strong customer service, communication, and problem-solving abilities. Proficiency in rental management software and Microsoft Office Suite.
• Education: Bachelor’s degree in Business Administration, Management, or a related field is preferred. Relevant certifications or training in equipment management or rental operations are advantageous.
• Knowledge: In-depth knowledge of equipment maintenance, safety standards, and rental industry best practices.
• You must reside around Ibeju Lekki and its environs

Working Conditions:

• Ability to work in a fast-paced environment with occasional physical labor, including lifting and moving equipment.
• Standard office hours, with occasional extended hours or on-call availability as needed.
• Occasional travel may be required for site visits or industry events.

Application Closing Date
Not Specified.

How to apply
Interested and qualified candidates should send their CVs to: [email protected] using “Equipment Rental Manager” as the subject of the mail.

Note: Only qualified candidates will be contacted.