Workshop Manager at Redline Automobile Service

Redline is an auto repair company with branches in lagos and abuja, that offers complete vehicle repair and maintenance, the company has been in existence for over 10 years with specialty ranging from mechanical, electricals. A/c repairs, Body work etc

We are recruiting to fill the position below:

Job Title: Workshop Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The Auto Workshop Manager is responsible and matured for managing all aspects of the automotive workshop, including supervising staff, ensuring high standards of service, maintaining equipment, and achieving business goals.
• The manager will ensure that the workshop operates efficiently and profitably while maintaining a high level of customer satisfaction.

Key Responsibilities
Workshop Operations Management:

• Oversee daily operations of the workshop, ensuring all services and repairs are completed efficiently and to a high standard.
• Manage the workflow within the workshop, including scheduling jobs, allocating tasks to mechanics, and ensuring timely completion of work.

Staff Supervision and Development:

• Supervise and lead a team of mechanics, technicians, and support staff.
• Provide training and development opportunities to improve team skills and performance.
• Conduct performance reviews and manage any disciplinary issues.

Customer Service:

• Ensure that customers receive exceptional service, from the initial inquiry to the completion of repairs.
• Handle customer complaints and concerns, resolving issues promptly and professionally.
• Provide accurate estimates for repairs and maintenance, and keep customers informed of progress.

Quality Control:

• Ensure all work is carried out in accordance with manufacturer specifications and industry standards.
• Perform quality checks on completed work to ensure customer satisfaction and safety.
• Maintain a clean, safe, and organized workshop environment.

Inventory and Equipment Management:

• Oversee the procurement and inventory management of parts, tools, and equipment.
• Ensure that all workshop equipment is properly maintained and serviced regularly.
• Manage relationships with suppliers and negotiate pricing for parts and materials.

Financial Management:

• Monitor workshop expenses and revenues to ensure profitability.
• Prepare and manage budgets, including setting financial targets and analyzing financial performance.
• Ensure accurate billing and invoicing for services rendered.

Compliance and Safety:

• Ensure that the workshop complies with all relevant health, safety, and environmental regulations.
• Implement safety procedures and ensure all staff are trained in safe work practices.
• Maintain records of all safety inspections, incidents, and maintenance activities.

Business Development:

• Identify opportunities for business growth, such as new services or expanding the customer base.
• Implement marketing and promotional activities to attract new customers.
• Build and maintain relationships with customers, suppliers, and other stakeholders.

Reporting and Administration:

• Prepare regular reports on workshop performance, including financial metrics, customer satisfaction, and staff performance.
• Handle administrative tasks such as scheduling, payroll, and record-keeping.
• Ensure all documentation, including work orders, invoices, and vehicle service records, is accurate and up to date.

Qualifications
Education:

• A Diploma or Degree in Automotive Engineering, Mechanical Engineering, or a related field is preferred.

Experience:

• Minimum of 5 years of experience in an automotive repair or service environment, with at least 2 years in a supervisory or management role.

Skills:

• Strong knowledge of automotive systems, diagnostics, and repair procedures.
• Excellent leadership and team management skills.
• Strong customer service and communication skills.
• Proficiency in using automotive workshop management software.
• Financial management and budgeting skills.
• Ability to solve problems and make decisions under pressure.

Working Conditions:

• Environment: Typically works in an automotive workshop or service center. The role may involve exposure to noise, fumes, and other workshop hazards.
• Hours: Full-time position; may require flexibility in working hours, including evenings or weekends, depending on business needs.

Application Closing Date
21st August, 2024.

How to Apply
Interested and qualified candidates should send their Application to: [email protected] using the Job Title as the subject of the mail.