Hotel Manager at Mulligan Hotel

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property businesses.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Yaba, Lagos
Employment Type: Full-time

Job Brief

• We are looking for an ambitious and hardworking Hotel Manager for her property in Lagos.
• In this position, the Hotel Manager will direct and coordinate hotel activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotel mission, guests, employees and owners’ satisfaction.

Job Responsibilities

• The hotel manager is responsible for all aspects of the operations of the hotel.
• Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training for staff and HOD's.
• Acts as the hotels public relations officer and promotes the property within the hotel industry, local community and trade associations.
• Monitor the Guest feedback on Trip Advisor and Hotel GSTS and RSTS surveys.
• Receives and resolves guest complaints and service recovery process.
• Liaise with the HR unit in the interview and selection of hotel staff
• Review employee performance and conduct personnel actions such as disciplinary actions.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, and direct billing
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Must be available 24/7 to respond to any guest or employee emergencies.
• Handle corporate clients and take part in new client acquisition along with the sales team whenever required.
• Respond to audits to ensure continual improvement is achieved.
• All other duties as assigned by the Management.

Qualifications

• Applicant should have a minimum qualification of B.Sc / HND or an education / experience combination in the areas of marketing, hospitality, business administration and property management.
• Knowledge of hotel property software and understanding of business administration principles is key.

Experience:

• The Hotel Manager position will require a cognate experience of 8 years and above with extensive experience in managing hotels. A good record of balancing general duties as well as marketing.
• Good personality and excellent command of English, strong organizational, public relations, and management skills.

Application Closing Date
26th August, 2024.

Method of Application
Interested and qualified applicants should send their CVs to: [email protected] using the job title as the subject of the mail.