Customer Experience Officer at Efficacy Construction Company Limited

Efficacy Construction Company Limited is a leading Building Construction Company based in Lagos Nigeria with over 15 years of providing exceptional service in the real estate sphere. Through its productive journey of fourteen years, the company has relentlessly grown to be committed to meeting and satisfying one of the most fundamental desires on the hierarchy of human needs, Shelter, afeat we have achieved through persistent accountability, excellence, reliability, and efficiency since conception.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are searching for a Customer Experience Officer with a high level of integrity to be responsible for administrative tasks such as welcoming visitors to our office. You will be responsible for managing and enhancing the overall customer experience. The ideal candidate must be able to make an excellent first impression of the organisation.

Job Responsibilities

• Attend to, and accommodate visitors andclients and inform those they will see within 5 minutes of their arrival.
• Promote customer satisfaction through appropriate interactions and responsiveness to visitor's needs.
• Ensure the reception is not always crowded, appear tidy and well-arranged and help to ensure office decorum.
• Helpmaintain workplace security by administering visitor logs.
• Receive client's calls, emails, and messages and swiftly respond to them.
• Enter clientinformation into the organization's database.
• Handle incoming and outgoing correspondence.
• Prepare meetings and training rooms.
• Record, file and track all outgoing and incoming courier and sort mail and email of the company.
• Provide excellent customer service.
• Contribute positively as part of a team and help with various required tasks.

Skills and background

• Degree in any related field
• Minimum of OND
• Minimum of 2 years proven experience as a customer service officer or relevant position
• Proficient computer skills including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Strong communication and people skills
• Customer orientation and ability to adapt and respond to different types of customers.
• Strong interpersonal skills
• Excellent time management.
• Good listening skills
• Good organisation and ability to multitask.
• Strong time-management and organisation skills.
• Tech-savvy and experienced with word processing and email programs.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their Cover Letter and CV to: [email protected] using the Job Title as the email's subject.

Note: Only successful candidates will be contacted.