Hotel Porter at Mulligan Hotel

Mulligan Hotel is a private Nigerian Group of Companies, operating retail, hospitality and property business.

We are recruiting to fill the position below:

Job Title: Hotel Porter

Location: Sabo Yaba, Lagos
Employment Type: Full-time

Responsibilities
Theresponsibilities include:

• Greeting Guests: Welcoming guests as they arrive at the hotel and offering assistance with their luggage.
• Luggage Handling:Transporting guests' luggage to and from their rooms, ensuring it is handled with care.
• Room Escorting: Accompanying guests to their rooms, explaining the room's features and amenities, and answering any initial questions they might have.
• Providing Information: Offering information about hotel services, local attractions, dining options, and transportation.
• Running Errands: Performing various tasks such as delivering messages, packages, or amenities to guest rooms.
• Assisting with Departures: Helping guests with their luggage during check-out and arranging for transportation if needed.
• Maintaining the Lobby: Keeping the lobby area tidy and presentable, often assisting with setting up and taking down displays or decorations.
• Security Assistance: Ensuring guest safety by monitoring the entrance and reporting any suspicious activity to security or management.
• Overall, a hotel porter contributes significantly to the guest's first and last impressions of the hotel, playing a key role in guest satisfaction.

Skills and Requirements
This are key skills required for this role include:

• Interested candidates should possess an SSCE qualification with 1 - 3 years work experience.
• Customer Service: Ability to interact positively with guests, providing courteous and efficient service.
• Communication: Strong verbal communication skills to understand guest requests and convey information clearly.
• Physical Stamina: Ability to lift and carry heavy luggage and stand for extended periods.
• Time Management: Efficiently manage time to handle multiple tasks and assist guests promptly.
• Problem-Solving: Quickly and effectively resolve guest issues and requests.
• Attention to Detail: Ensuring guest requests are accurately fulfilled and paying attention to guest needs.
• Local Knowledge: Familiarity with the hotel's services and local attractions to provide recommendations and directions.
• Teamwork: Ability to work well with other hotel staff to provide seamless guest services.
• Professional Appearance: Maintaining a neat and professional appearance at all times.
• Adaptability: Flexibility to handle a variety of tasks and adjust to different guest needs and situations.

Application Closing Date
26th August, 2024.

How to Apply
Interested and qualified candidates should send their CV in MS Word or PDF format to: [email protected] using "Hotel Porter" as the subject of the mail.

Note: Only qualified candidates would be shortlisted.