Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.








  
          Popular Jobs
Hec Recruit Job Recruitment (11 Positions)

Venus Finance Job Recruitment (3 Positions)

iRecharge Tech-Innovations Limited Job Recruitment (9 Positions)

HCI Healthcare Limited Job Recruitment (3 Positions)

Zetile Oil and Gas Limited Job Recruitment (4 Positions)

United Nations Office for the Coordination of Humanitarian Affairs (UNOCHA) Job Recruitment

Avatar New Energy Materials Company Limited Job Recruitment (9 Positions)

Bosak Microfinance Bank Limited Job Recruitment (3 Positions)

Alan & Grant Job Recruitment (11 Positions)

Ascentech Services Limited Job Recruitment (9 Positions)

Jami Al Hakeem Foundation Job Recruitment (4 Positions)

Norwegian Refugee Council (NRC) Job Recruitment (6 Positions)

Interswitch Group Job Recruitment

So Fresh Neighbourhood Market Job Recruitment (3 Positions)

Primera Africa Finance Group Job Recruitment (3 Positions)

Save the Children Nigeria Job Recruitment (8 Positions)

Klasha Nigeria Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (6 Positions)

Seflam SGL Limited Job Recruitment (3 Positions)

Nhames Projects Limited Internship & Exp. Job Recruitment (3 Positions)

Dangote Group Job Recruitment (24 Positions)

R & R Recruiting Services Internship &Exp. Job Recruitment (6 Positions)

Terawork Job Recruitment (4 Positions)

Stanbic IBTC Bank Job Recruitment (5 Positions)

GBC Professional Services Job Recruitment (5 Positions)

Museum of West African Art (MOWAA) Job Recruitment (3 Positions)

Usmanu Danfodiyo University Teaching Hospital, Sokoto Job Recruitment (6 Positions)

Wema Bank Plc Job Recruitment (4 Positions)

Mantrac Nigeria Job Recruitment (3 Positions)

Flutterwave Nigeria Job Recruitment (8 Positions)

Pacific Schools Job Recruitment (8 Positions)

Spring of Mercy International School Job Recruitment (5 Positions)

Promasidor Nigeria Job Recruitment (3 Positions)

Change Room Job Recruitment (4 Positions)

Filmhouse Cinemas Limited (3 Positions)

Ericsson Nigeria Graduate & Exp. Job Recruitment

OutsideIn HR Job Recruitment (3 Positions)

Digital Pioneer Marketing Agency Job Recruitment (3 Positions)

Zhuli Recruiters Job Recruitment (5 Positions)

ABNL Limited Job Recruitment (4 Positions)

Estrada International Staffing Solutions Job Recruitment (9 Positions)

Supersaver Supermarket Job Recruitment (3 Positions)

The Place (Smackers Limited) Trainee & Exp. Job Recruitment (13 Positions)

Lily College of Nursing Sciences Job Recruitment (24 Positions)

XDT Restaurants and Clubs Job Recruitment (6 Positions)

QFA Nigeria Limited (Krispy Kreme) Job Recruitment (3 Positions)

Eko Maintenance Limited Job Recruitment (7 Positions)

Lead Enterprise Support Company Limited Job Recruitment (10 Positions)

BT Technologies Limited (BTT) Job Recruitment (3 Positions)

Runola Nigeria Limited Job Recruitment (3 Positions)


Service Delivery Lead at Dangote Group

Posted on Mon 05th Aug, 2024 - hotnigerianjobs.com --- (0 comments)


Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position below:

Job Title: Service Delivery Lead

Location: Lagos
Employment Type: Full-time

Description

  • The Service Delivery Lead is responsible for ensuring the effective delivery of IT services to meet business needs.
  • This role is critical in driving service efficiency, maintaining compliance with service level agreements (SLAs), and fostering a culture of continuous improvement within the IT service delivery team.
  • The ideal candidate will possess strong leadership and project management skills, a deep understanding of IT service management principles, and excellent communication skill to effectively convey complex concepts to technical and non-technical stakeholders.

Key Responsibilities

  • Accountable for the Service Delivery function of the Dangote Group
  • Ensure that trouble tickets are addressed to agreed service levels and contractual commitments through prioritization, incident recording, recognition, isolation, resolution and follow up.
  • Ensure authorized users can request and receive standard services.
  • Accountable for meeting systems infrastructure or operational Service Level Agreements established by the Head, Information Technology.
  • Oversee staff scheduling to ensure Service Desk coverage during normal business hours and on-call support as required. Drive continual service improvement for key IT service management processes.
  • Ensure weekly, and monthly statistics, status reports, and graphical reporting aids are completed.
  • Oversee the implementation of changes and releases, ensuring minimal disruption and adherence to change management processes
  • Monitor effectiveness of the Service Desk and Service Integration functions and make recommendations and own improvement initiatives.
  • Determine problem priority, service levels and remedial actions.
  • Accountable for the creation and maintenance of the overall service measurement framework
  • Conduct root cause analysis and implement preventive measures.
  • Review the service dashboard and service performance reports.
  • Ensure consistency between the service catalogue and the overall service portfolio.
  • Ensure that the service catalogue information is aligned to the IT Strategy & to business priorities.
  • Escalate incidents and problems to third-party providers as required.

Requirements

  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or a related field. Master’s degree preferred.
  • Certifications: ITIL certification or equivalent preferred.
  • Minimum of 7-10 years in IT service delivery or a related field, with at least 4 years in a leadership or managerial role.
  • Proficiency in IT Service Management Tools and Technologies:
  • Experience with service management platforms and tools.
  • Knowledge of ITIL Framework and understanding of ITIL principles and best practices.
  • Experience in managing and improving ITIL processes relating to service delivery (Incident, Problem, and Change Management Processes)
  • Proficiency in managing multiple projects, prioritizing tasks, and meeting deadlines.
  • Excellent verbal and written communication skills, with the ability to convey complex concepts to technical and non-technical stakeholders.
  • Proven ability to lead, manage, and mentor a team, fostering a positive and collaborative work environment.
  • Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and implement preventive measures.
  • Experience managing third-party service providers and ensuring compliance with contractual obligations.
  • Strong focus on customer satisfaction and ability to manage customer expectations effectively.
  • Ability to adapt to changing business needs and work in a fast-paced environment.

Key Performance Indicators (KPIs):

  • Service Level Agreement (SLA) Compliance: Percentage of IT services meeting or exceeding agreed-upon SLAs.
  • Incident Resolution Time: Average time taken to resolve incidents from initial report to resolution.
  • Customer Satisfaction: Customer satisfaction scores are based on regular surveys and feedback.
  • Incident Response Time: Speed of detecting and resolving security incidents.
  • Change Success Rate: Percentage of changes successfully implemented without causing incidents or service disruptions.
  • Problem Management Effectiveness: Reduction in recurring incidents through effective problem management and root cause analysis.
  • Service Availability: Uptime percentage of critical IT services and systems.
  • Continuous Improvement Initiatives: Number and impact of initiatives aimed at improving service delivery efficiency and effectiveness.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *