Customer Experience / Online Associate at a Fashion House - Amani Advisory Limited

Amani Advisory Limited - Our client is a fashion house specializing in designing and creating luxury custom dresses is recruiting to fill the position below:

Job Title: Customer Experience / Online Associate (Fashion)

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• The Customer Experience / Online Associate will play a key role in providing excellent customer service and support to our online customers, ensuring a seamless and enjoyable experience.

Responsibilities

• Respond to customer inquiries and complaints via email, phone, and chat professionally and courteously.
• Provide information about products, services, and orders to customers.
• Process returns and exchanges, ensuring customer satisfaction.
• Maintain a high level of product knowledge to assist customers effectively.
• Track and report on customer feedback and issues to improve the overall customer experience.
• Interact with followers, reposting content, responding to comments and messages, and fostering meaningful conversations to build relationships.
• Represent the Company positively and professionally on all platforms.
• Ensure all communication aligns with the Company’s brand voice and values.
• Collaborate with other team members to ensure a cohesive brand image.
• Work closely with the marketing and sales teams to align customer service and social media efforts with overall brand goals.
• Prepare reports on customer service metrics and social media performance for review by management.
• Process customer orders, ensuring accurate picking, packing, and shipping of products.
• Coordinate with courier services and shipping partners for timely and cost-effective delivery of orders.
• Handle order tracking and provide updates to customers and the customer service team.
• Manage the logistics of returns and exchanges, including receiving returned items, processing refunds or exchanges, and restocking items.
• Maintain accurate records of inventory levels, shipments, and returns.
• Analyze logistics data to identify trends, inefficiencies, and areas for improvement in the supply chain.
• Ensure compliance with shipping regulations, customs requirements, and import/export laws.

Person Specification

• BSc in Public Relations, Mass Communication, or a related field.
• Strong knowledge of quality control standards and procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with inventory management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent customer service skills.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively.
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.

Application Closing Date
10th August, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.