Receptionist / Customer Service Representative (Female) at P&H Nova Development Procurement Limited

P&H Nova Development Procurement Limited offers construction, marine, haulage, overhaul and personal protective equipment to distinguished clients in the field of maritime and inland transportation.

We are recruiting to fill the position below:

Job Title: Receptionist / Customer Service Representative (Female)

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Handle incoming and outgoing calls and emails according to standards.
• Take responsibility for resolving customers’ complaints or issues.
• Follow up with the appropriate unit as regards the status of customer complaint resolution.
• Report, track and ensure final resolution of customers’ issues using the CRM system and tools.
• Attend to, follow up and resolve customer complaints and inquiries.
• Identify and introduce products and services to new and existing clients.
• Promote products and services to point of sales to achieve the set target.
• Successfully contribute to all company product promotions.
• Provide superior service to customers by responding to requests, inquiries, suggestions, and concerns.
• Continuously establish and maintain an excellent network of business relationship because of extensive interaction and communication.

Requirements

• BSc in any related field.
• Proficient in MS Office, particularly Excel.
• Minimum of 2 years experience post NYSC.
• Proficient with the use of CRM tools.
• Strong attention to detail and high level of accuracy.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Must always look presentable.
• Excellent people management skills.
• Analytical and problem-solving skills.
• Time management.
• Ability to navigate stressful situations.
• Ability to cope with pressures and setbacks.
• Ability to deliver results and meet expectations.

Salary
N150,000 Monthly.

Application Closing Date
30th July, 2024.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail.