Community Manager at Microgrants.Tech

Microgrants.Tech is committed to empowering small and medium-sized enterprises (SMEs) in Nigeria through comprehensive business support services. Our goal is to offer exceptional business support to SMEs thereby enhancing their entrepreneurial journey.

We are recruiting to fill the position below:

Job Title: Community Manager

Location: Apapa, Lagos
Employment Type: Full-time

Role Overview

• We are seeking a proactive and enthusiastic Community Manager to join our team remotely on a full-time basis.
• The Community Manager will oversee and nurture our community

Responsibilities
Community Engagement:

• Develop and maintain relationships with community members through active engagement on various online platforms.
• Facilitate discussions, respond to comments and inquiries, and foster positive interactions within the community.
• Promote user-generated content and enhance community loyalty and engagement.

Content Management:

• Create, curate, and share valuable content, including posts, articles, and multimedia, that resonates with community interests.

Customer Support:

• Address inquiries, concerns, and feedback from community members promptly and professionally and resolve conflicts or issues within the community, ensuring a supportive and positive environment.

Community Growth:

• Implement strategies to attract new members and increase overall engagement within the community.
• Analyze engagement metrics to assess community health and identify growth opportunities.

Event Coordination:

• Coordinate with the Benefits Officer to ensure the creation and management of virtual and/or in-person events.
• Oversee and ensure the alignment of community events with overall community needs and objectives.

Benefits Management:

• Collaborate with the Benefits Officer to ensure benefits are effectively managed and aligned with community needs.

Impact Documentation:

• Track and document the impact of our programs and support on community members.
• Collect and analyze feedback, reviews, and testimonials.

Feedback and Improvement:

• Enhance engagement strategies through feedback.

Collaboration:

• Facilitate collaboration within the team to align community activities with company goals and strategies.

Crisis Management:

• Manage potential crisis or negative feedback professionally.
• Develop solutions to address and resolve issues impacting the community or brand.

Reporting and Analysis:

• Monitor and report community’s metrics and engagement to evaluate the success of community.
• Prepare monthly reports on community activities, growth, and impact.

Qualifications
Education:

• Bachelor’s degree in Communications, Marketing, Business Administration, or a related field preferred, but not required.
• Relevant experience and certifications will also be considered.

Experience:

• Proven experience in community management or a related role, with a strong understanding of online community dynamics.

Skills:

• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Strong organizational and project management skills.

Attributes:

• Proactive and capable of working independently in a remote environment.
• Passionate about supporting SMEs and entrepreneurs.

Additional Information:

• In-Person Meetings: Occasional in-person meetings will be required in Lagos, Nigeria, at least once a month.
• Candidates must be able to attend these meetings as needed.

Benefits

• Flexible Work Environment: Enjoy the flexibility of working remotely while being part of a supportive and collaborative team.
• Professional Development: Opportunities for continuous learning and professional growth within a dynamic and innovative company.
• Impact: Play a key role in empowering SMEs and entrepreneurs in Nigeria by providing valuable support.

Application Closing Date
1st September, 2024.

How to Apply
Interested and qualified candidates should send their resume and a cover letter to: [email protected] using “COMMUNITY MANAGER” as the subject of the mail.
 

Note

• Microgrants.tech is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all.