Supervisor at Beauty and Fragrance International Limited

Beauty and Fragrance is a family owned and operated entity. We are one of the oldest and most dependable fragrance companies in Nigeria. Operational since 1986, we represent global luxury brands and create a secure and transparent footprint for such brands in the Nigerian market. We carry a wide range of luxury fragrances and are strategic partners for brand leaders such as Chanel, Puig, L’Oreal Luxe, Coty Prestige, Estee Lauder, P&G, and niche brands such as Tom Ford, Bond no.9, and Amouge.

With over 100 brands, we hold adequate inventory at all times to cater to sudden surges in demand, typically during traditional gifting seasons such as Christmas, Valentine’s Day, Mother’s Day, Father’s Day, etc. With the combination of our organized manner of trading, reputation, and experienced direction from the top management, Beauty & Fragrance has all the components necessary for fulfilling your needs in a timely and effective manner.

We are recruiting to fill the position below:

Job Title: Supervisor 

Location: Lagos Island, Lagos
Employment Type: Full-time

Description 

• Responsible for supporting Store Managers with budgets
• Demonstrate views on current key trade activity that potentially impacts the region
• Support Sales and Marketing team in leading and managing teams and agreed departmental strategies
• Assist with all projects as required
• Be pro-active in expanding and promoting the company’s brand and assisting at peak training times and store events
• Liaising with the Sales and Marketing Manager to ensure that the retail operations run smoothly, and to targets.
• To support the opening of new stores – people, resources, operational plans
• Working with Store Managers in identifying key areas of strength, and areas for growth in Cluster, maximizing sales spaces and Store profitability.
• Train, Schedules, monitors, evaluate and provide direction to store staff of coverage
• Maintain and change product displays including those required for periodic sale events
• Ensure all product in the stores of coverage are price tagged when necessary
• Ensure that visuals and show cards are changed periodically, lights are functioning properly, and shops are repainted when deemed necessary
• Performs product inventory in accordance with established policies and maintains related records.
• Ensuring checklists are marked for all stores visited.
• To support the development of all Store managers in cluster and ensure they do the same for their teams
• Support the Sales and Marketing team to ensure that the vision, objectives, sales and budget targets are clearly communicated and achieved across the cluster
• Support the focus on training for all Store Managers in Cluster and ensure this is developed for all teams
• To help and promote healthy competition across and between the region
• To work with the HR to identify and develop potential leaders within the region
• To address and refer to HR or concern department on issues as they arise
• To assist in and support development of new team members, developing managers to deal with this up to Assistant Manager level
• Ensures all employees wear their uniform appropriately
• Ensure standards for quality, customer service and health and safety are met
• Supervising and coordinate retail staff activities, including cashiers, Makeup Artist, Beauty Advisors and other people working in the store of coverage.
• Ensure pricing is correct.
• Coach, counsel, and discipline employees.
• Evaluate on-the-job performance.
• Manage the Organization and distribution of staff schedules.
• To promote, implement, monitor and maintain excellent Customer Service standards at all times.
• To work with Store Managers on Standards of Performance in region.
• Identify current and future trends that appeal to consumers.
• Follow up how customer questions, complaints, and issues are handled by Store manager and other staff.
• Train and manage how retail staff greet and assist customers with product selection.
• To support the Head of Sales to monitor and manage sales targets for all Stores in Cluster
• To work closely with the Sales and Marketing team to support analysis of trading patterns, challenge Store Managers, and ensure appropriate action is taken to unforeseen sales reactions
• To liaise and communicate with the Sales and Marketing team on Visual needs, Merchandising and monitor standards of merchandising in all stores in Cluster
• To liaise with Store Manager on weekly trade meetings and take appropriate action in Cluster to influence retail sales
• Motivate and challenge Store Managers to achieve Data Collection targets e.g. CRM
• To monitor and motivate on KPIs for all stores in the region
• To support HR to ensure Store Managers are equipped with all the resources they need to lead, manage, and run each store effectively
• Responsible for overseeing Daily/Weekly/Monthly Checks happening in Stores in the Cluster
• To monitor store standards, Visual display, and Merchandising and work with the sales and marketing team to improve this.

Requirements

• Candidates living in the Center of Lagos or the environs (Lagos-Island) are preferable.
• Supervisory Experience in Retail/ Beauty Retail is Mandatory.

Salary
N250,000 - N300,000 monthly.

Application Closing Date
2nd August, 2024.

How to Apply
Interested and qualified candidates should send their updated CV to: [email protected] using the Job Title as the subject of the mail.