Head, Client Relations at a Reputable Company

A Reputable company is recruiting to fill the position below:

Job Title: Head, Client Relations

Location: Abuja (FCT)
Employment Type: Full-time
Reports to: Deputy Director, Administrations.

Job Summary

• The Head, Client Relations is responsible for overseeing and managing the company's interactions with its clients, with a strong focus on driving sales growth.
• This role involves developing and implementing strategies to enhance client satisfaction, foster strong client relationships, and achieve sales targets.
• The ideal candidate will possess strong leadership skills, a deep understanding of client relationship management, and a proven track record in sales and business development.

Key Responsibilities

• Develop and execute the overall client relations strategy in alignment with the company's goals, with a particular focus on sales growth.
• Lead and manage the Client Relations team, providing guidance, mentorship, and support.
• Address and resolve client issues and conflicts in a timely and effective manner.
• Develop and implement strategies to prevent recurring issues.
• Establish and maintain strong, long-term relationships with key clients.
• Act as the primary point of contact for clients, addressing their needs and concerns promptly.
• Identify and pursue new sales opportunities with existing and potential clients.
• Collaborate with the sales team to develop and execute client acquisition and retention strategies.
• Monitor and analyze client feedback to identify areas for improvement.
• Identify opportunities to expand relationships with existing clients and attract new clients.
• Track and report on key performance indicators (KPIs) related to client relations and sales.
• Provide regular updates to senior management on client relationship status, sales performance, and progress.
• Foster a positive and collaborative team environment.
• Stay informed about industry trends, market conditions, and competitor activities.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, or a related field. Master’s degree preferred.
• Minimum of 7 years of experience in client relations, sales, account management, or a similar role, with at least 4 years in a leadership position.
• Proven track record of developing strong client relationships and achieving sales targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to lead and motivate a team.
• Microsoft Office Suite.

Skills:

• Strategic thinking and planning
• Leadership and team management
• Client relationship management
• Sales and business development
• Excellent communication and interpersonal skills
• Conflict resolution
• Analytical and problem-solving abilities

Application Closing Date
23rd August, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online