Network Core Service Delivery Manager at ipNX Nigeria Limited

ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: Network Core Service Delivery Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• We are currently seeking a Network Core Service Delivery Manager to strategically & architecturally, articulate a compelling long-term technical vision, develop and execute realistic implementation plans, effectively support business operations, and manage the Corporate Division’s Engineering team.
• Responsible for technical program management, manufacturing process engineering, sustaining technical management, and advanced manufacturing engineering functions which supports IPNX’s products.
• To build distinctive capabilities in the core technical functions and provide requisite expertise in these three areas in furtherance of the overall Division’s aspirations and strategic objectives.

Responsibilities

• Responsible for the 24x7 operation and availability of the Customer facing Network infrastructure.
• Manages the Division’s Network operations services team; setting goals, prioritizing projects, communicating with stakeholders and overseeing budgets.
• Defines the overall mission of the network service delivery team.
• Direct operational support for network operations and technical assistance Centre.
• Develop IT strategies and vision and articulate them to team members and other stakeholders.
• Works with IT leadership, top Management and business leaders and decision-makers to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools and technologies.
• Ensure revenue assurance – Effective and timely response to customer service feasibility assessment and reporting, timely delivery and sign-off of completed jobs.
• Effective management of service implementation and field support stock for the division for zero stock out.  Annual and Ad hoc budgeting and operating plan.
• Enable a highly scalable, fault-tolerant platform for corporate clients.
• Establish a global infrastructure operations and related best practices to ensure optimal performance and achievement of customer SLA's.
• Maintain knowledge of infrastructure/architecture standards and practices.
• Support the delivery of infrastructure projects for the Division and provide consultation on the impact on business and portfolios.
• Ensure the Division’s alignment with infrastructure/architectural standards and strategy.
• Bring an infrastructure and integration perspective to all IT initiatives and ensure that all program and project activities adhere to IT architectural standards and practices.
• Provide infrastructure architecture support for internal technical operations and the Project Management Office  Provide support for various teams in delivering superior solutions.
• Participates as a sponsor and/or team member on authorized projects.
• Work with stakeholders, IT leadership and direct reports to establish one, three, and five-year roadmap for various projects, including but not limited to, the development and implementation of a comprehensive telecommunications strategy for clients.
• Manage, coordinate, and oversee program development and the execution of all technical projects including project definition, design and analysis, set-up, testing, implementation, and documentation.
• Responsible for overall management of technical operations for the Division which includes setting strategic direction and objectives.
• Establish, maintain, and drive continuous delivery of a technology and support roadmap that significantly elevate, drive, and transform the business of customers.
• Lead the implementation and operation of all technology infrastructure.
• Articulate the principles and define guidelines for the evaluation and acceptance of network and infrastructure businesses.
• Establish KPIs and metrics for all areas of technical operations and use them to develop a lean, agile and data-driven technical operations culture.
• Participate actively and assume a leadership role where appropriate in architecture working groups and in support of the network and infrastructure strategic plan for Corporate Clients.
• Develop a clear model for understanding the business criticality of systems and for establishing and maintaining appropriate levels of availability, redundancy and continuity for technical operations.
• Develop 24x7 monitoring and technical operations service processes
• Maximize efficiency and continuously look for ways to drive cost out of technical operations processes.
• Develop and maintain architecture, design and implementation strategy for network and infrastructure.
• Maximize technical capabilities for IPNX by designing profitable mechanisms and establishing the best standards for technical operations.
• Establish capacity planning competency for corporate clients' network and infrastructure

Qualifications and Skills

• Bachelor's Degree with specialization in Computer Science, Information Technology, Engineering, or a closely related field.
• Master’s degree in engineering, MBA or its equivalent preferred.
• ITIL (Information Technology Infrastructure Library and (PMP) Project Management Professional certification desirable
• Network Optimization skill
• Business Continuity and Disaster Recovery
• Application Virtualization such as Oracle, Citrix etc.
• Team Leadership that can inspire, motivate and guide team members by fostering commitment, team spirit and trust
• Well-developed interpersonal skills
• Demonstrated skill and passion for operational excellence by using automation and process improvements
• Detail Orientation and conflict resolution skills
• Strategic technology acumen
• Ability to make decisions with incomplete, conflicting information and uncertain long-term consequences.
• Ability to Identify and act upon opportunities for continuous improvement
• Able to devise unusual or radically different approaches to deliver value-added solutions
• Advanced technical knowledge of technology infrastructure
• Extensive knowledge of end-to-end hardware development process and life-cycle

Experience:

• At least fifteen (15) years of demonstrable experience in the network and infrastructure operations space
• 10 years of experience as a technical operations manager or lead
• Demonstrated experience in facilitating small group and executive-level discussions on architectural direction
• Solid experience with technical projects from inception to on-time delivery in an Agile environment
• Analytical and problem-solving experience with large-scale and highly available systems
• Knowledge of and experience with network technologies and ecosystems
• Experience in delivering multiple concurrent projects with aggressive schedules
• Experience leading training, process mapping, and documentation.

Application Closing Date
5th August, 2024.

How to Apply
Interested and qualified candidates should send their Cover Letter, Resume and credentials to: [email protected] using the job title as the subject of the mail.