Field & Cable Landing Station Manager at WIOCC Nigeria Limited

WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our network to create Africa’s first, truly hyperscale network infrastructure means ongoing investment for growth, ensuring our readiness to meet the future data volume demands of end users throughout Africa.

We are recruiting to fill the position below:

Job Title: Field & Cable Landing Station Manager

Location: Lagos
Employment Type: Full-time

Job Objective

• Lead and manage the field engineering team to provide field support and resolve escalated incidents.
• Maintain the WIOCC Network and allocated submarine cable systems and stations.
• Serve as the regional field expert within the company.

Key Duties & Responsibilities

• 24/ Lead and manage 24/7 regional team, escalation / on-call
• Oversee daily operations of the allocated cable landing stations
• Manage facilities and supplier management
• Coordinate with technical teams for system upgrades and repairs
• Establish and manage routine maintenance activities
• Lead problem resolution relating to issues
• Manage spares inventory, local records and data reconciliation
• Manage the lab and bench testing area
• Network installation, testing & commissioning, bringing into service, integration
• Network quality and performance management
• Creation of routine & ad hoc reports as needed
• Champion the development, use of and ensure data integrity of systems
• Innovate, report on and continually improve on operational and network KPIs
• Service reporting excellence for both internal, clients and suppliers
• Ensure compliance with regulatory and safety standards
• Implement security protocols to protect the facility and data
• Lead and manage technicians and support staff, provide training and conduct performance reviews
• Prepare and manage the department budget, monitor and optimise operational costs
• Manage all operational aspects of submarine cable systems, including Marine segments
• Assist other departments, lead and report on projects as requested by the Programme Manager
• Adhere to, lead compliance with and develop Company policies and procedures

Minimum Qualifications

• Bachelor's Degree (or equivalent work experience) in a technical field with equivalent work experience equivalent in a telecommunications industry
• Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent work experience
• Valid full driver’s license

Minimum Experience & Skills:

• Requires a minimum of 10 years of technical experience in the telecom industry, with desirably at least 5 years in second-level technical support or equivalent and essentially 5 years in a leadership role
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
• Knowledge in supporting transmission and switching equipment i.e Mikrotik, Juniper, Tejas Networks, Ciena, Infinera, Nokia, etc
• Effective written and verbal communication skills evidenced by previous work history and accomplishments
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Strong technical knowledge of submarine cable systems and network infrastructure
• Proven leadership, team management skills, excellent problem-solving and troubleshooting abilities.
• Ability to share knowledge and mentor other team members
• Strong communication and interpersonal skills
• Ability to share knowledge and mentor other team members
• Knowledge of regulatory standards and compliance requirements Attributes
• Client focused, relationship builder Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills.

Application Closing Date
5th August, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.