Senior Barista at Mai Shayi Coffee Roasters Limited

Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 121 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. 

We are recruiting to fill the position below:

Job Title: Senior Barista

Location: Queen Elizabeth Street, Abuja (FCT)

Job Description

• The Senior Barista is the Highest position in Mai Shayi Coffee Bar responsible for, All related products (Coffee, teas, food/pastries where applicable), and all Human Personnel under him/her (Barista and cleaners).
• Serving all products with friendly, individualized attention towards each customer, He or she is also responsible for educating customers about our premium coffees and teas, roasting experience, food options, Equipment, and devices (Coffee Experience).
• The Barista will fulfill any other duties the Café Manager, Head of coffee, or senior supervisor assigns and will represent.

Responsibilities
Sales/Customer Service:

• Sells and serves products to customers in a courteous and friendly manner, by ensuring all baristas on duty greet, introduce themselves, and brand to customers audibly (make sure you check each barista on the checklist).
• Ensure all baristas have a clear understanding of menu presentation, recommendation (coffee beans, food/pastries, devices, coffee brewing, and machinery), and order taking (food & beverage) - the checklist is a must.
• Participates actively in ensuring customers are comfortable and fully engaged (cold brew served, coffee smelling experience, upselling. Checklist must.
• Ensure all hot and cold drinks are on time and ordered as per table request. checklist
• Verbally receives any feedback, complaints, or suggestions from customers in a friendly manner.
• Responsible for handling all complaints arising from the bar.
• Responds proactively to prevent laps in customer service situations.
• Accurately overseeing the customer orders are charged accurately, closed by the cashier, and counts back change to customers in a courteous and friendly manner.
• Ensuring accurate recording of customers' present and future orders, by baristas promptly. checklist
• Answers customer questions regarding coffee blends, preparation, etc. professionally • Ensuring all Weighs, grinds, and packs coffee per customers’ orders according to company guidelines.
• Maintains efficient, friendly service standards.

Daily Operations:

• Ensure all items are restocked shelves, and fridge, when necessary, with a checklist.
• Routinely cleans the bar area, floor, windows, and grinders, take out trash check
• submit all daily reports derived from the checklist
• Reports potential safety hazards to the manager on duty.
• in charge of all work-related Staff welfare in the bar
• Informs the manager on duty of any operational inconsistencies Employee Development
• Promote company philosophy and culture (are all staff wearing name tags, caps, aprons, no body odder, bad breath) checklist.
• Maintains a high level of motivation to ensure quality and consistent product Knowledge.
• Maintains the highest quality (standard of espresso extraction, food plated as a picture of excellent), and consistent product standards. checklist
• Follows all company drink recipes and procedures.
• Visual Presentation, which cup to use per drink, take away cups
• Assists in maintaining a clean, well-merchandised store.
• Assists in following visual presentation plans and standards.
• Requirements
• Able to train new baristas.
• Runs errands, when needed.
• Works special events, as needed.
• Maintains positive company morale.

Physical Demands:

• Regularly required to stand, walk, talk, and hear.
• Frequently required to use hand-to-finger motions, handle or feel objects, and reach with hands and arms.
• Vision requirements: Close vision, distance vision, and ability to adjust and focus.
• Regularly required to handle food and hot beverages.

Qualifications

• First degree (HND/BSC or equivalent)
• Experience in Mai Shayi coffee bar not less than one year or higher senior barista level for 3 years respectively in other specialty stores.
• Excellent verbal and written skills.
• Availability to work around peak hours, including nights, early mornings, weekends, and holidays.
• A polite, engaging personality.
• Display of high-quality leadership skills
• Well organized and detail-oriented.
• Basic cash handling experience.
• Creativity skills are an added advantage.

Application Closing Date
30th July, 2024.

How to Apply
Interested and qualified candidates should send their CV to:  [email protected] and [email protected] using the job title as the subject of the mail.