Sales and Customer Service Representative at Mai Shayi Coffee Roasters Limited

Mai Shayi Coffee Roasters Limited is a premier specialty coffee brand in Nigeria, renowned for its end-to-end involvement in the coffee value chain. From cultivating Arabica coffee in Jos, Plateau state, to meticulous processing and batch-roasting, we promise an unparalleled coffee experience. As a forward-thinking company, our footprint extends from cafes in Lagos and Abuja to our two arabica coffee farms, a cooperative of 121 farmers, and a dedicated roastery supplying premium coffee for both retail and B2B avenues. With our expansion, we seek a skilled and detail-oriented Internal Auditor to ensure the integrity of our financial operations and compliance with legal regulations.

We are recruiting to fill the position below:

Job Title: Sales and Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full Time

Job Description

• We are seeking a friendly and outgoing Sales and Customer Service Representative to join our team at our Specialty Coffee, a high-end restaurant.
• The successful candidate will be responsible for providing exceptional customer service to our guests while ensuring the smooth operation of the restaurant.
• Your employment duties consist of duties listed in the Job Responsibilities; however, this list is not to be taken as fixed or exhaustive and you will be expected to perform any reasonable employment task given to you by Management.

Responsibilities

• Coordinates the activities of the customer service sales team to align with company objective
• Perform informal and formal needs assessments for each customer/client to recommend appropriate goods and services according to Mai Shayi Coffee Roasters Limited offerings
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Maintain and inculcate in team members a neat and clean appearance to always represent a positive image of the company and its brand.
• Participate in training and professional development and put new skills to immediate and meaningful use
• Foster a positive and pleasant working relationship with members of the customer service sales team
• Familiarize yourself with current information about services and products available for customers
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Communicate with clients in other local languages or refer them to a capable member of the team
• Business development in line with the company objective.

Qualifications

• First Degree (B.Sc / HND) in a relevant field
• Experience: 1 - 3 years of post NYSC relevant experience

Skills Required:

• Exceptional organization and planning skills with the ability to effectively manage and follow work plans
• Excellent verbal and written communication skills
• Strong attention to detail
• Demonstrates professionalism, honesty, reliability, and a sense of responsibility
• Good time management skills and ability to thrive in a fast-paced environment
• Proficiency in MS Office, particularly MS Excel and Word
• Ability to multitask effectively.

Application Closing Date
30th July, 2024.

How to Apply
Interested and qualified candidates should send their CV and attached credentials to: [email protected] and [email protected] using the Job Title as the subject of the mail.

Note

• For further inquiries, please contact us at: 08034467509, 07039684994
• Candidates from Markurdi, Minna, Kaduna, Jos, and Abuja are encouraged to apply.
• We look forward to receiving your applications and meeting talented professionals who are passionate about the coffee industry. Join our team at Mai Shayi Coffee Roasters Limited and be part of our exciting journey!.