Business Operations Manager, Africa at General Electric (GE)

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.

We are recruiting to fill the position below:

Job Title: Business Operations Manager, Africa

Job ID: R4009968
Location: Lagos
Schedule: Full-time

Job Description

• The Service Business Operations Manager will drive business processes and own the wing-to-wing P&L for GE HealthCare Services, Africa.
• He/she will work cross-functionally to drive first class service contract process execution, data accuracy, billing excellence and P&L productivity.

Key Responsibilities

• Oversee customer contract management in the Service ERP (contract addition, modification & deletion)
• Drive timely and accurate billing of customers for contract and non-contract services.
• Manage data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
• Drive Service End of Life processes
• Work with local and regional teams to identify, execute and monitor P&L productivity initiatives.
• Provide analytical and operational reporting to drive execution of revenues and costs.
• Support Finance team during month, quarter and year-end financial closing
• Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams
• Monitor and drive improvement of key performance indicators.
• Ensure compliance to quality and regulatory requirements.

Qualifications/ Requirements

• Bachelor's Degree in Business or related field of study.
• Minimum of 10 years of progressive work experience in a business environment
• Proven leadership skills including the ability to motivate cross functional teams to achieve business goals.
• Experience in team management
• Demonstrated ability to challenge the status quo and drive process improvement.
• Strong analytical and quantitative skills: Ability to clearly link financial results to operational performance drivers, generate alternatives and drive positive change.
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Demonstrated ability to analyze and resolve problems.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online