Guest Service Agent at Monty Suites Limited

Monty Suites Limited is an indigenous fast-growing chain of hotels, built on global best practice of service culture with a strong commitment to professional standards. Monty Suites is a wholly owned Nigerian Limited Liability company, registered December 2007. We are in the business of hotel development and management of owned and leased hotels without compromising standards and turning its human resources into formidable human capital to ensure guest satisfaction. Building a family of uplifting and comfortable destinations.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Lekki Phase 1, Lagos
Employment Type: Full Time

Job Description

• A Guest Service Agent (also known as a Front Desk Agent or Receptionist) is usually the first point of contact for guests at a hotel.
• They are responsible for providing friendly, efficient service to guests during their stay, handling check-ins and check-outs, and addressing any issues or inquiries to ensure a positive guest experience.
• In summary, a Guest Service Agent plays a crucial role in ensuring guests have a pleasant and comfortable stay at the hotel.
• They serve as a representative of the hotel's brand and are instrumental in creating a positive first impression and maintaining guest satisfaction throughout their visit.

Responsibilities
Guest Check-In and Check-Out:

• Greet guests upon arrival, check them in efficiently, and provide them with information about the hotel's facilities and services.
• Process guest departures, including accurately settling bills and ensuring payments are processed correctly.

Customer Service:

• Respond promptly to guest requests and complaints, and escalate issues to management when necessary.
• Anticipate guest needs and proactively assist them to enhance their experience.

Reservation Management:

• Handle room reservations, changes, and cancellations using the hotel's booking system.
• Maintain accurate records and documentation related to guest reservations and interactions.

Communication:

• Answer phone calls and emails professionally, redirecting inquiries or taking messages as needed.
• Coordinate with other departments to fulfill guest requests or resolve issues.

Administrative Duties:

• Maintain a neat and organized front desk area, including handling paperwork and completing daily reports.
• Assist with billing, invoicing, and processing payments accurately.

Hospitality and Sales:

• Promote hotel services, amenities, and special offers to guests.
• Upsell room upgrades or additional services to maximize revenue.

Qualifications
Education:

• A High School Diploma or equivalent is typically required.
• Additional education in hospitality management or a related field may be beneficial but is not always necessary.

Skills and Experience:

• Customer Service Skills: Exceptional interpersonal and communication skills are essential for effectively interacting with guests from diverse backgrounds.
• Organizational Skills: Ability to handle multiple tasks, prioritize workloads, and manage time effectively in a fast-paced environment.
• Attention to Detail: Accuracy in handling reservations, payments, and guest information is crucial to ensure guest satisfaction and compliance with hotel policies.
• Problem-Solving: Capability to resolve guest issues promptly and efficiently, often under pressure.
• Computer Literacy: Proficiency in using hotel management software, reservation systems, and basic office software (e.g., Microsoft Office).
• Previous Experience: 1-5 working experience is important.

Salary
N70,000 - N80,000 monthly

Application Closing Date
11th July, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Or
Visit the hotel for submission of CV:

Monty Suites Limited
16b Adebayo Doherty Street,
Road 14 Lekki phase 1,
Lagos.

Note: This position is for immediate employment.