Research Patient Enrollment Officer at EHA Clinics

EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Research Patient Enrollment Officer

Location: Kano
Employment Type: Full-time
Reports to: Research Coodinator 

Mission Objective

• Research is a core component of EHA Clinics dedication to enhancing health care. Our Research team is on a mission is to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians.
• We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals. As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization's overarching mission of delivering quality, accessible, and affordable health care.
• The Research patient enrollment officer is to support groundbreaking research by fostering trust, transparency, and engagement with participants, ensuring that all recruitment activities adhere to the highest standards of integrity and compliance.
• He/She is committed to contributing to the success of research projects by facilitating seamless and informed participant involvement, ultimately enhancing the quality and impact of scientific findings 

Duties and Responsibilities
Purpose:

• Assist a team of researchers to successfully execute research projects through enrollment of study participants.
• Communicate study details, benefits, and potential risks to prospective participants.
• Administering study inclusion and exclusion criteria and recruiting eligible patients into studies at EHA Clinics.
• Ensure accurate data collection, and storage in compliance with regulatory and ethical guidelines.

Engagement:

• Work closely with research teams, investigators, and other stakeholders to align recruitment efforts with study goals.
• Facilitate effective communication between participants and the research team.
• Engage with community organizations and stakeholders to promote study awareness and participation.
• Develop and distribute recruitment materials and resources.

Delivery:

• Ensure recruitment milestones and enrollment targets are met within the established timelines.
• Respond to participant inquiries and concerns promptly to maintain engagement and trust.
• Organize participant appointments, follow-up visits, and study timelines to ensure smooth workflow.
• Adhere to EHA Clinics code of conduct as well as ethical standards of the field.

Targeted Specialized Knowledge

• Bachelor's Degree in Science, any field from an accredited university with excellent communication skills. 
• A minimum of 2 years of outstanding work experience as a customer service agent in a nationally recognized organization is essential. 
• Proficiency in written and spoken English and Hausa languages.
• Good interpersonal skills and communication with a wide variety of patients, medical staff, and caregivers.
• Strong computer skills, including Google Suite are desirable.
• Strong organizational and time-management skills.

Key Areas of Note:

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Remuneration

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online