IT Service & Application Manager at Pack 'N' Pay

Pack ‘N’ Pay is a product of CIC Integrated Services LTD. CIC was created as a wholesale store that supplies food to offshore catering companies to feed the offshore workers. Pack ’N’ Pay was created as a product that would leverage technology to solve the problems of retailers and wholesalers. Pack ‘N’ Pay officially started operations on January 18th 2021 and launched her ecommerce website on March 1st 2021.

We are recruiting to fill the position below:

Job Title: IT Service & Application Manager

Location: Port Harcourt, Rivers
Employment Type: Full Time

Job Responsibilities

• Design, acquire, deploy, and manage a reliable, secure, and high-performing ERP application to support business functions and guarantee optimal services to customers.
• Assess ERP needs based on infrastructure, business solutions, capacity planning, testing, and performance levels.
• Work with the Governance, Planning, and EA Unit to develop and maintain the ERP application blueprint. Support core IT and end-user operations in a high-throughput production environment.
• Monitor and improve service levels of solutions and ERP platform within the agreed SLA structure. Ensure secure operations of channels and application portfolio.
• Deploy internally developed applications and core banking patches/releases within defined SLAs. Handle special projects and oversight functions as assigned by the Head of Business/COO.
• Lead and develop team members, ensuring a productive and positive work environment. Mentor and coach team members for skill growth and career development.

Academic Qualifications

• First Degree in Computer Science / Information Technology or relevant field
• Advanced degree and relevant industry certifications are an advantage

Experience:

• Minimum of 7 years professional ICT Experience with a minimum of 2years in a senior IT Management role gained in mature technology environment.

Skills Required:

• Knowledge of Unix/Linux, Windows Server/XP/Vista, and Open systems, ERP system technical and functional knowledge
• E-channel technologies
• Enterprise Application Data and Infrastructure Architecture
• Relational Database modelling and management
• System analysis and project management
• Strong interpersonal, relationship management, oral and written communication skills.
• Senior stakeholder management and decision-making
• Technology innovation and issues management
• Leadership and coaching

Key Measurables:

• Stakeholder satisfaction
• Stability, availability, and responsiveness of infrastructure, systems, and channels
• IT support for business processes and awareness
• Project delivery within budget, time, and quality
• Audit and regulatory compliance
• Fault resolution time
• Team development and growth
• Cost savings and comparative cost of IT services
• Alignment of IT to business strategy
• IT security and infrastructure capacity management

Compensation & Benefits

• Competitive salary
• 13th month salary
• Health Maintenance (HMO) coverage
• Opportunities for growth and career advancement

Application Closing Date
31st July, 2024.

How to Apply
Interested and qualified candidates should send their CV and cover letter to: [email protected] using the Job Title as the subject of the mail.