Indian General Manager - Courier at Lopterra Services Limited

Lopterra is a unique training and consultancy organization with offices in Lagos, Nigeria, and Johannesburg, South Africa. Our goal is to provide exceptional services that meet or exceed our client's expectations.

We are recruiting to fill the position below:

Job Title: Indian General Manager - Courier

Location: Isolo-Oshodi, Lagos
Employment Type: Full-time
Nationality: Indian (Preferably living in Nigeria)

Job Summary

• The General Manager will oversee the daily operations and strategic growth of the courier services division.
• The role requires a dynamic leader with strong experience in the logistics and courier industry, excellent management skills, and a proven track record of driving business growth.

Key Responsibilities
Strategic Leadership:

• Develop and implement business strategies to achieve the company's goals and objectives.
• Identify new business opportunities and ensure the company remains competitive in the market.

Operational Management:

• Oversee the day-to-day operations of the courier services, ensuring efficiency and effectiveness.
• Implement best practices and standard operating procedures (SOPs) to improve service delivery.
• Manage the budget and optimize costs without compromising service quality.

Team Management:

• Lead, mentor, and develop a high-performing team.
• Foster a positive and collaborative working environment.
• Conduct performance reviews and provide feedback to staff.

Customer Relationship Management:

• Maintain strong relationships with key clients and stakeholders.
• Address and resolve any customer service issues promptly and effectively.
• Enhance customer satisfaction through continuous improvement initiatives.

Compliance and Risk Management:

• Ensure compliance with all regulatory requirements and industry standards.
• Develop and implement risk management strategies to safeguard the company’s assets and reputation.

Business Development:

• Expand the company’s market presence and grow its customer base.
• Develop and execute marketing strategies to promote the company's services.
• Explore and develop new revenue streams.

Qualifications and Skills

• Education: Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, or a related field. An MBA is a plus.
• Experience: Minimum of 5 years of experience in the courier or logistics industry, with at least 5 years in a senior management role.
• Leadership: Proven leadership and management skills with the ability to inspire and motivate a team.
• Strategic Thinking: Strong strategic planning and business development skills.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Customer Focus: Commitment to providing excellent customer service and improving client satisfaction.
• Cultural Adaptability: Understanding of the Nigerian market and cultural nuances.

Salary
USD1,000 - USD1,200 per month.

Application Closing Date
30th August, 2024.

Method of Application
Interested and qualified candidates should send their Resumes to: [email protected] using the job title as the subject of the mail.