Guest Experience Officer at Naji Realties

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos our team of experts is passionate about delivering top-notch solutions in property development, management, and hospitality. If you share our values and passion for excellence, we invite you to explore career opportunities with us. At Naji Realties, we foster a culture of growth, learning, and collaboration. Be part of our dynamic team and help us shape the future of hospitality and real estate in Nigeria.

We are recruiting to fill the position below:

Job Title: Guest Experience Officer

Location: Abuja
Employment Type: Full-time

Job Description

• We are seeking friendly, attentive, and customer-focused Guest Experience Officers to join our team! As a Guest Experience Officer, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their stay with us is exceptional and memorable.
• Your enthusiasm, empathy, and problem-solving skills will help us exceed our guests' expectations and build loyalty.

Key Responsibilities

• Greet and welcome guests upon arrival and departure
• Check guests in and out, handle room assignments and key cards
• Respond to guest inquiries, resolve issues, and provide assistance
• Provide information on hotel services, amenities, and local attractions
• Coordinate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk and lobby area
• Follow safety and security protocols
• Document guest interactions and feedback

Requirements

• Bachelor’s Degree in Social Sciences and other related field
• Candidate must reside in Abuja preferably around Utako
• Minimum of 3 years of customer service experience in the hospitality sector
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Empathy, patience, and a positive attitude
• Basic computer skills and familiarity with hotel software

Application Closing Date
31st July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.