PricewaterhouseCoopers (PwC) Nigeria has been operating in Nigeria since 1953 through its predecessor firms of Coopers & Lybrand and Price Waterhouse. We're one of the leading professional services firms in the country with offices in Lagos, Abuja and Port Harcourt, over 1000 staff and 31 resident partners.
We are recruiting to fill the position below:
Job Title: Business & Operations Transformation Manager
Job ID: 545755WD Location: Lagos
Line of Service: Advisory
Specialism: Operations
Management Level: Manager
Job Description & Summary
We are looking for a Manager to manage complex engagements that help our clients realize competitive advantage from their operations. Specific areas of focus include Operations optimisation, Operating model design, Process analysis and design, Supply chain optimisation, Cost management, Financial Analysis, Customer Relationship Management (CRM) strategy development & Project/Programme Management.
Manager Role Description
Making the project happen – the Manager is the centre of any project, playing a lead role in structuring the output and directing the research of the team, while providing ongoing coaching and hand-holding. Managers are expected to make strong contribution to the development of the wider practice through thought-leadership, pitches, recruitment, etc.
Responsibilities
Business & Industry analysis:
Identifies issues, drawing on experience from previous projects
Quickly draws out relevant industry trends affecting the assignment
Forms an opinion/point of view and articulates clients’ issues/current state from available documentation e.g. strategy document, business plan, procedures manuals, organogram etc.
Assesses and proactively suggests the allocation of key responsibilities to team members as well as suggests staffing changes so that the team has the capability, competence and time to perform the engagement/project in accordance with standards:
Takes development objectives of Assistant Consultants/Consultants into consideration
Displays effective time management, prioritizes issues appropriately and meets agreed timelines
Takes responsibility for the quality of the team’s work products
Addresses the client’s needs within the agreed work scope
Manages both internal (PwC) and external (Client) stakeholders
Coaches junior staff taking development needs into consideration – able to articulate to team how their work contributes to meeting project objectives:
Plays a key role in initial hypothesis generation – e.g. via root cause analysis techniques
Continuously sense-checks and updates team hypotheses
Data gathering and handling:
Oversees data gathering process on projects
Challenges team on completeness/appropriateness/accuracy of gathered data
Identifies key internal data requirements and articulates robust/exhaustive information requests
Sense-checks research and output with other data sources
Financial analysis:
Ability to perform historical analysis – understanding of key business drivers
Ability to understand and discuss in detail, financial trends & projections with the client and more senior team members
Communicates with impact and confidence, identifying key issues and articulating actions
Communicates effectively with team members – e.g. changes to hypotheses, data problems, new issues, timing
Coordinates Client/ Team Meetings
Supports senior staff at meetings with management or the client by:
Having a grasp of all data and findings
Presenting parts of findings – i.e. relevant sections, complex analyses
Contributes to the development of new methodologies or approaches to address client or PwC’s needs
Reporting / Output
Prepares or coordinates the preparation of complex written documents and presentations:
Basic grasp of report writing principles – structures argument and sections appropriately
Effective presentation of subject matters/issues using charts, tables and graphics
Demonstrates the ability to communicate a value proposition; issue, action, impact
Demonstrates the ability to modify the content and delivery of communications depending on audience
Takes responsibility for creating a sensible reporting structure and managing reporting flow
Takes responsibility for team’s work output and ensures content is ‘client-ready’ and addresses the project objectives
Monitors project costs on an ongoing basis and keeps senior staff informed of progress / deviations
Understands and is up-to-date with strategy environment, latest thinking and roles of various parties within it
Able to handle key risk management procedures (e.g. client and engagement acceptance procedures, engagement letter preparation etc.)
Business and team development:
Spends available time on Business Development activities e.g. pitches, thought leadership, sector development
Sets positive example by providing timely, meaningful verbal and written feedback. Coaches others formally & informally on providing meaningful feedback.
Contributes to Learning & Education design activity and/or instructs at training events.
Others:
Takes responsibility/plays an active role in project set-up and administration – e.g. knowledge management files, job codes etc.
Demonstrates ability to work across various sectors
Provides constructive and honest upward (and where appropriate, downward) feedback in a timely manner
Maintains a focus on project economics – e.g. utilization, recovery, collections, etc. – and recommends opportunities for improved efficiency
Requirements
First Degree in relevant field
MBA/MSc (with business/accounting/finance orientation) is desirable
ACCA or other accredited accounting qualification is desirable
PMP or other project management certification is desirable
Lean/Six-Sigma/ISO or other business process/quality-related certification is desirable
Job Experience
Minimum of 6 years’ experience in Operations consulting in a professional services environment or 2 years’ relevant experience in a large/global organization
Experience outside market of operation will be an added advantage
Experience in building and maintaining strong relations with senior level clients and key industry contacts
Demonstrated leadership skills and experience leading projects and diverse teams
Strong analytical and problem solving capabilities.
Demonstrated experience in any of the following knowledge areas:
Able to utilize complex Ms Excel functionalities for analysis e.g. macros
Able to coach more junior staff on advanced analysis techniques
Process Analysis & Design skills:
Able to perform critical analysis of processes to identify gaps, redundancies, automation requirements and other improvement opportunities
Able to map processes using basic process mapping tools e.g. Ms Visio
Able to document and review Standard Operating Procedures for key business areas highlighting KPIs, process inputs/outputs, key risks and mitigating controls
Interviewing skills:
Performs more in-depth and difficult interviews e.g. with client senior management, potential clients etc.
Designs and manages interview programme
Extracts key messages and implications from interviews
Job Knowledge Requirements
Demonstrates comprehensive knowledge of one of the following industries – Financial Services, Financial Technology, Consumer Markets, Government Agencies, Telecommunications, Energy
Working knowledge and understanding of compliance and risk review procedures, business processes and internal controls
Job Related Skills and Competencies:
Flexibility in your approach to meeting goals as team manager
Ability to communicate clearly with colleagues and senior clients
A proven track record of establishing and maintaining strong relationships
A proactive approach to problem solving, delivering results and meeting client expectations
Strong technical depth
Project management skills – ability to manage multiple and complex projects
Understand and live the PwC values
Demonstrable creativity and innovation
Presentation, communication and facilitation skills