Operations & Service Manager - East Region at Halogen Group

Halogen group formerly known as Halogen Security Company Limited was incorporated in July 1992 as a private limited liability company, to fill the yawning gaps in quality security services in Nigeria. We lead the West African security solutions market, as we continually focus on delivering valued solutions across the industry’s value chain as the number one integrated safety and security solutions group.

We are recruiting to fill the position below:

Job Title: Operations & Service Manager - East Region

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• The Operations and Service Manager manages the delivery of security services and operations including guarding operations in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.

Security Operations & Service Delivery:

• Manage security operations and services including manned guarding operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery
• Coordinate the delivery of customer-eccentric guarding services that position Halogen as a top choice for physical security solutions
• Drive and manage operational performance in assigned area for achievement of defined operational and financial performance goals and metrics
• Enforce and ensure adherence to with standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery
• Manage, administer and optimize assigned resources; manage and control costs
• Prepare and present periodic and ad hoc operations reports as required
• Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion
• Promptly resolve operational issues or escalate for support where appropriate
• Drive and ensure conformance to QMS ISO9001:2015 requirements
• Provide technical sales support for business development.

Security Risk Management:

• Provide expertise on security risk management and related areas
• Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property
• Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients
• Prevent or minimize claims in assigned area through regular customer risk assessments and advisory.

Client Management:

• Manage client relationships in assigned area for best business outcomes including retention and revenue expansion
• Facilitate prompt response to client needs, and resolution of issues, queries and complaints
• Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfill contract requirements
• Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements.

Team Leadership & Management:

• Manage and supervise the team for high performance; drive and manage performance
• Drive learning and facilitate development; coach; motivate
• Foster team spirit and positive employee experience.

Qualifications

• Minimum of a First Degree or equivalent from any reputable tertiary institution
• Professional certification in security management, operations and project management e.g., CPP, CSSM, PSP, PMP, Six Sigma etc.
• Relevant post graduate qualification would be added advantage.

Experience:

• Minimum of 7 years’ security and related operations experience including supervisory, managerial capacity
• Competencies
• Security Risk Management, with good understanding of the operating environment, global trends etc. including Security Planning and Management; Risk Assessment; Intelligence; Incidence Response etc.
• Operations Management
• Project Management
• Client & Stakeholder Relationship Management
• Commercial Awareness
• Critical Thinking, Analytical & Problem-Solving Skills
• Communication – sound verbal, written, reporting, facilitation, presentation
• Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
• Teamwork & Interpersonal Skills
• Managerial & Leadership Skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidtes should send their CV to: [email protected] using the Job Title as the subject to the mail.