Customer Client Success Analyst (Pharmaceutical / HealthTech) at Estrada International Staffing Solution

Estrada International Staffing Solutions - Our client is an on-demand platform that enables fast and easy access to medication. As a startup, they are passionate about healthcare and are committed to improving the lives of 500,000 Africans by eliminating barriers to accessing medication easily. 

They are recruiting to fill the position below:

Job Title: Customer Client Success Analyst (Pharmaceutical / HealthTech)

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Summary

• The Customer Success Analyst is responsible for ensuring clients and patients receive superior service.
• A key member of the core client account team, this role is responsible for the overall satisfaction and retention of an assigned book of business.
• The analyst manages the day-to-day client relationship and is accountable for core service delivery for clients, working cross-functionally with all operations.
• The Customer Success Analyst proactively reviews performance metrics to promote client satisfaction, profitability, and retention.
• They utilize technology, tools, processes, and resources to anticipate and exceed client needs and expectations. The role also involves collaborating with stakeholders on client activity, expectations, and service needs.

Responsibilities

• Assist in the implementation of new products for new groups, including establishing and leading internal meetings to ensure quality and timeliness throughout the process.
• Lead client-centric team meetings to review operational performance against clients' expectations and needs.
• Present operational performance metrics to clients monthly and/or quarterly to promote client satisfaction, client retention, and upsell opportunities.
• Utilize technology effectively for fact-checking and documentation of all customer interactions.

Requirements

• Bachelor’s Degree in Pharmaceutical or related field is a plus.
• Must be less than 35 years of age.
• Must live in Lagos, preferably on the island.
• Must be computer literate.
• Over 3 years of experience as a Customer Success Analyst.
• 1 year of experience in healthcare, managed care, physician office, or account management is strongly preferred.
• 1 year of pharmacy or healthcare customer service or other clinical outreach support is preferred.

Salary
N160,000 Monthly. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should submit their Resume and a cover letter detailing their relevant experience and explaining why they are a good fit for this position to: [email protected] using the job title as the subject of the mail.