Data Response Squad Member at TradeDepot INC

TradeDepot is a B2B eCommerce and embedded finance company building the largest digital network of retail outlets in Africa and changing the way FMCG brands distribute products to over 5 million retailers on the continent.

We are recruiting to fill the position below:

Job Title: Data Response Squad Member

Location: Lagos
Employment Type: Full-time

Job Description

• As a member of our Data Response Squad, you will verify all our outlets, correct their data, and support various operational and strategic initiatives.
• You will work closely with cross-functional teams to ensure data integrity, accuracy, and availability.

Primary Objectives

• Ticket Resolution Resolve all Data Service tickets assigned following agreed SLA. Agents are meant to resolve all tickets within 48-72 hrs. Agents ensure high quality service in the prompt resolution of all Data Service tickets;.
• Data Integrity: Ensure 100% completeness and correctness of all customer-related data; field verification of all new and dubious outlets and other data issues that may be raised externally by the field teams (Drivers, Trade Executives, etc) or internally by the Data & Analytics teams.
• Field Engagement: Engage with customers and serve as a feedback channel for the Growth team. To identify the root cause of prevalent and frequently recurring issues.
• Outlet Update: Update correct information of all outlets assigned, ranging from Business owner name, Outlet name, phone number, outlet type and exact coordinate etc.

Secondary Objectives

• Participate in Growth management training and development.
• Drive customer acquisition through an efficient outlet identification and verification.
• Act as the main point of communication between the customer on the field and the Growth management team.

Application Closing Date
10th July, 2024.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Shortlisted candidates will be contacted immediately.