Mercer Consulting Limited is a world-class Human Capital Development and Business Growth Re-engineering firm. Our services include, but not limited to: Workforce Development - ISO (QMS, EMS, FSMS, ITMS, MDQMS and all other quality certification) Implementation and Audit.
We are recruiting to fill the position below:
Job Title: Executive Director - Operations
Location: Abuja (FCT)
Employment Type: Full-time
Role and Responsibilities
Provide holistic leadership to the Risk Management, Customer Care, Benefits, and Operations departments.
Champion talent management through coaching, enforcing Manager accountability, and delivering constructive feedback.
Introduce efficient systems, structures, and policies to optimize impact across supervised departments.
Monitor team performance to ensure optimal resource utilization.
He is responsible for organizing and overseeing the daily operations of the company; designing policies, overseeing customer service channels and implementing technology solutions.
Strategically develop and manage risk frameworks for all supervised groups.
Ensure regulatory-compliant setup of branches and service centers.
Empower a robust supervisory structure for seamless team operations.
Nurture and manage relationships with internal and external stakeholders effectively.
Maintain an impeccable record of regulatory payment and compliance adherence.
The ideal candidate for this role will have clearly demonstrated strong leadership skills, results orientation and be able to interpret the corporate vision into growth strategies and profitable operations.
Lead, oversee and manage all areas of the organization’s day-to-day operations to ensure KPIs are achieved; build comprehensive and SMART goals for performance and growth.
Coordinate the activities of the operations officers and cashiers.
Lead general services & corporate affairs.
Build public and community relationships.
Enable a thriving work environment, building and leading a highly motivated and high-performance team
Design business strategy with other members of the executive team.
Design and implement policies, processes and standards that align with overall strategy and targeted culture of the organization.
Ensure organizational quality through review, update, implementation and adherence to agreed policies, procedures and manuals.
Participate in ensuring compliance and adherence to statutory and regulatory requirements as well as continuous update of processes, policies and procedures.
Responsible for effectiveness and efficiency of the branches, team development, team morale.
Design and implement microfinance code of conduct at the various levels in operations.
Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
Knowledge, Skills & Experience
Interested candidates should possess a Master's Degree, Ph.D. / Doctorates
Minimum of 15 years relevant experience with 5 years in leadership position in Banking with proven management and strategic planning capabilities
Proven track record of driving successful corporate leadership through coaching and fostering a positive work culture for strategic goals.
Strong experience establishing and sustaining performance management cultures across geographically dispersed teams.
Demonstrate success in leading and managing transformative change, translating strategy into measurable achievements.
Proficiency in developing and maintaining effective relationships with internal and external stakeholders.
Application Closing Date
30th August, 2024.
How to Apply
Interested and qualified candidates should send their updated Resumes and credentials in a zipped folder to: [email protected] using "ED/OP/001/IFT" as the subject of the mail.