MIM Finance Company Limited (t/a Money in Minutes or MIM) is a UK-originated FinTech start-up in the process of launching its exciting products in Nigeria. MIM’s aim is to provide straightforward and instant finance to consumers in a bid to help solve the current access to finance problems in Africa. MIM’s products would also make it possible for low and middle-class earners to acquire white goods and solar energy-generating equipment in a bid to resolving the electricity challenge engulfing the continent.
We are recruiting to fill the position below:
Job Title: Collections Officer
Location: Lagos
Employment Type: Full-time
Job Summary
As a collections officer, you will be responsible for contacting customers and clients who have overdue payments.
Your primary goal will be to recover outstanding debts and minimize bad debts while maintaining a professional and customer-focused approach.
Key Responsibilities
Contacting Debtors:
Initiate contact with debtors via phone, email, or in-person to negotiate payment plans and resolve outstanding balances.
Negotiating Payment Arrangements:
Work with debtors to establish feasible repayment plans based on their financial situation and company policies.
Resolving Issues:
Address any issues or disputes related to outstanding debts, working closely with other departments such as customer service or sales if necessary.
Maintaining Records:
Keep accurate records of all communications and payment commitments made by debtors.
Monitoring Accounts:
Monitor overdue accounts and follow up on delinquent accounts to ensure timely payment.
Compliance:
Ensure all collection activities comply with legal requirements and industry regulations.
Reporting:
Prepare regular reports on the status of accounts receivable and collections activities for management review.
Customer Service:
Provide excellent customer service by addressing debtor inquiries and concerns promptly and professionally.
Resolve Disputes:
Investigate and resolve disputes or discrepancies related to debt repayment.
Work with borrowers and internal teams to find equitable solutions to payment issues
Achieve Collection Targets:
Meet or exceed collection targets set by the organization.
Utilize effective negotiation and persuasion skills to maximize debt recovery
Required Skills and Qualifications
Experience:
Candidate must have at least 1-year plus in collections or a related field is preferred.
A massive plus if you understand and can speak Hausa Fervently
Educational Background:
Candidates must possess at least an Hnd/Bsc degree in any relevant field of study.
Communication Skills:
Excellent verbal and written communication skills are essential for negotiating payment terms and explaining policies to debtors.
Negotiation Skills:
Ability to negotiate effectively and tactfully to achieve win-win outcomes.
Problem-Solving Skills:
Strong problem-solving abilities to address debtor issues and resolve conflicts.
Attention to Detail:
Accuracy in recording debtor information and payment commitments.
Computer Skills:
Proficiency in using collection software, spreadsheets, and databases to track accounts and generate reports.
Persistence:
Ability to handle rejection and maintain persistence in pursuing overdue accounts.
Ethics and Integrity:
High ethical standards and integrity when dealing with sensitive financial information
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the mail.