Head of Operations at Ralds and Agate Limited

Ralds and Agate Limited is a Business Management Consulting firm focused on providing People and Process related solutions to businesses, communities and organizations within and outside Africa. Our focus is on People and Processes. Developing the potential within our people to improve business practices, unleash creativity and enhance industrial productivity.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Ikeja, Lagos
Employment Type: Full-time
Industry: Business Process Outsourcing

Key Responsibilities

• Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
• Provide leadership and direction to departmental managers and supervisors, ensuring alignment with organizational goals and priorities.
• Oversee day-to-day operations, including production planning, inventory management, procurement, and distribution, to meet customer demand and delivery targets.
• Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.
• Lead cross-functional teams to develop and implement process improvements, cost-saving initiatives, and quality enhancement programs.
• Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.
• Mentor, coach, and develop team members, providing guidance, support, and opportunities for professional growth and advancement.

Requirements

• Bachelor's Degree in Business Administration, Management, or related field; Master's degree preferred.
• 7-8 years experience in a senior operation role with a track record of success in operations management.
• Strong understanding of BPO processes, technology, and industry trends.
• Excellent leadership and communication skills, with the ability to inspire and motivate teams.

Salary
N500,000 - N600,000 per month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Females only; For gender balance.