A reputable Restaurant located in Ikoyi, Lagos, is recruiting to fill the position below:
Job Title: Floor Manager
Location: Ikoyi, Lagos
Employment Type: Full-time
Department: Operations
Reports To: General Manager
Summary
The Floor Manager is responsible for overseeing the daily operations of the dining area, ensuring a seamless and high-quality guest experience.
This role involves managing staff, maintaining service standards, monitoring stock levels, and addressing any issues that arise during service hours.
The Floor Manager works closely with the kitchen and front-of-house staff to ensure efficient and coordinated service.
Key Responsibilities
Staff Management:
Supervise and manage the front-of-house staff, including hosts, servers, bussers, and bartenders.
Schedule shifts and manage staffing levels to meet business needs.
Train new employees and provide ongoing training and development for existing staff.
Conduct regular performance evaluations and provide feedback.
Customer Service:
Ensure high levels of customer satisfaction by providing excellent service.
Address and resolve customer complaints and concerns promptly.
Interact with guests to ensure a positive dining experience.
Monitor and respond to online reviews and feedback.
Operations Management:
Oversee the daily operations of the dining area, ensuring smooth service.
Coordinate with the kitchen to manage the flow of orders and maintain service standards.
Ensure compliance with health, safety, and hygiene standards.
Conduct daily pre-shift meetings to communicate important information to the team.
Check stock levels of front-of-house supplies (e.g., napkins, utensils, condiments) and coordinate with the kitchen to ensure necessary inventory is maintained.
Assist with inventory management, including conducting regular stock checks and updating inventory records.
Financial Management:
Monitor and manage labor costs and other expenses to stay within budget.
Assist with inventory management and ordering supplies as needed.
Track and report on sales and performance metrics.
Implement strategies to increase revenue and improve profitability.
Maintenance and Cleanliness:
Ensure that the dining area is clean, organized, and well-maintained.
Coordinate with maintenance staff to address any issues with equipment or facilities.
Conduct regular inspections to ensure compliance with health and safety regulations.
Event Coordination:
Assist with planning and executing events and private parties.
Coordinate with event planners and clients to ensure a successful event.
Manage staff and resources during events to ensure smooth operation.
Qualifications
Education:
High School Diploma or equivalent required.
Bachelor’s degree in hospitality management or related field preferred.
Experience:
Minimum of 3 years of experience in a supervisory or management role in the hospitality industry.
Proven experience in a high-volume restaurant environment.
Skills:
Strong leadership and team management skills.
Excellent customer service and interpersonal skills.
Ability to handle difficult situations and resolve conflicts effectively.
Strong organizational and multitasking abilities.
Proficient in restaurant management software and point-of-sale (POS) systems.
Knowledge of health and safety regulations.
Physical Requirements:
Ability to stand and walk for extended periods.
Ability to work in a fast-paced environment.
Work Environment:
This position operates in a restaurant environment, including the dining area and kitchen.
The role requires evening, weekend, and holiday work as needed.
The Floor Manager may be exposed to hot and cold temperatures, loud noise, and potentially hazardous equipment.
Compensation
Salary: N200,000 Monthly.
Benefits package including health insurance and leave after confirmation
Opportunities for bonuses based on performance.
Application Closing Date
24th June, 2024.
Method of Application
Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail.