Hotel Manager at Residency Hotel

Residency Hotels & Resorts is a distinguished name in the hospitality industry with about ten(10) branches, driven by our commitment to creating cherished memories for our guests. With a heritage spanning over a century, we have honed our craft as hoteliers and instilled a deep-rooted tradition of exceptional hospitality.

At Residency Hotels, we believe that every guest deserves a warm welcome and an extraordinary experience. From the moment you step through our doors, you will be greeted with genuine warmth and a dedication to making you feel special, valued, and appreciated. Our team is committed to going above and beyond to ensure your stay is nothing short of exceptional.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Independence Layout, Enugu
Employment Type: Full-time

Responsiblities

• Guest Relations: Ensuring guests have a pleasant experience from check-in to check-out. This includes addressing any concerns or complaints promptly.
• Staff Management: Hiring, training, scheduling, and supervising staff members, including front desk personnel, housekeeping, maintenance, and restaurant staff.
• Financial Management: Budgeting, financial planning, and monitoring expenses to ensure the hotel operates within budget and remains profitable.
• Operations Management: Overseeing day-to-day operations, such as room reservations, housekeeping, maintenance, and food and beverage services.
• Marketing and Sales: Developing marketing strategies to attract guests and increase revenue, including online and offline advertising, promotions, and partnerships.
• Quality Control: Ensuring the hotel meets quality standards in terms of cleanliness, maintenance, and service delivery.
• Safety and Security: Implementing and enforcing safety and security protocols to protect guests, staff, and property.
• Inventory Management: Managing inventory levels of supplies, linens, and equipment to ensure smooth operations.
• Community Relations: Building relationships with local businesses, government agencies, and community organizations to promote the hotel and foster positive relationships.
• Compliance: Ensuring the hotel complies with all relevant laws, regulations, and industry standards, including health and safety regulations and licensing requirements.
• Strategic Planning: Developing long-term goals and strategies to improve the hotel's performance and competitiveness in the market.
• Customer Service: Setting standards for guest service and ensuring they are met consistently throughout the hotel.
• Sell! Sell!! Sell!!!

Requirements

• Candidates should possess HND / B.Sc Degrees with 5 - 10 years relevant work experience.

Application Closing Date
14th June, 2024.

How to Apply
Interested and qualified candidates should send their updated CV (PDF) to: [email protected] using the Job Title as the subject of the email.