Store Manager at Coollink.ng (Radical Technology Network Limited)

Coollink.ng (Radical Technology Network Limited) is a Nigerian ISP with its head-office located in Lagos and a nation-wide presence: Abuja, Port Harcourt, Kano, Onitsha. Our services include Fibre, VSAT, Fixed Wireless Broadband Internet Services, Network Management System, Network Security, Cyber Security, SD-WAN, Data Center Collocation, Software Services, SaaS, IaaS and Core Connectivity Infrastructure deployment for Buildings, Estates, Hospitals. We have multiple OEM Partnerships including Sophos, Peplink, Microsoft, Cambium and Eutelsat.

We are recruiting to fill the position below:

Job Title: Store Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly organized and disciplined Store Manager to oversee the daily operations of our retail outlet. The Store Manager will be responsible for managing staff, enhancing customer satisfaction, meeting store targets, and maintaining operational excellence.

Key Responsibilities
Store Operations: 

• Oversee the day-to-day operations of the store, ensuring compliance with company policies and industry regulations.
• Inspection of all materials coming into the store to ensure items are of right quality, quantities and specification,
• Ensure all materials requests are approved by the appropriate authority before issuance to employees/user department and other sister companies.
• Ensure there are no obsolete stock or expire stock in the store at every point in time. 
• Ensure all unused materials are reported timely to the line Manager and account for proper documentation on the ERP.
• Report to account on all assets in store and document movement from time to time.
• Coordinate with internal auditor to organize monthly stock count and ensure accuracy of all inventories on the system and physical. 
• Team Leadership: Manage and motivate the store team to increase sales and ensure efficiency. Handle staffing requirements, including the recruitment, training, and development of staff.
• Inventory Management: Manage inventory levels and ensure the stock is well-maintained and logged accurately.

Implement Inventory Audits and Control Wastage:

• Sales Targets: Set and achieve sales targets, working closely with the sales team to maximize performance.
• Customer Service: Ensure high levels of customer satisfaction through excellent service. Resolve customer issues and complaints promptly.
• Reporting: Prepare detailed reports on buying trends, customer needs, and profits. Conduct regular analysis to make data-driven decisions for operational adjustments.
• Budget Management: Manage budget and forecast monthly and annual profits. Control expenses and analyze store financials to optimize profitability.
• Safety and Security: Ensure the store environment is safe and secure, protecting staff and customers. Monitor security protocols and handle emergencies effectively.

Qualifications and Skills

• Bachelor’s Degree in Business Administration, Retail Management, or relevant field.
• Proven experience as a Store Manager or similar managerial role, preferably in an ISP or telecommunications environment.
• Strong organizational and disciplined leadership skills with the ability to multitask.
• Excellent communication, interpersonal, and customer service skills.
• Proficient in MS Office and store management software. Must have knowledge of TEAMS or demonstrate a willingness to learn quickly. Familiarity with TEAMS is essential for effective communication and workflow management within our company.
• Strong analytical skills and data-driven thinking.
• Ability to work under pressure and manage challenging situations.

Benefits

• Competitive salary package.
• Health insurance.
• Opportunities for professional development and training.
• Dynamic and supportive work environment.

Application Closing Date
Not Specified.

How to Apply
Interested candidates should send their CV and cover letter to: [email protected] using "Application for Store Manager Position" as the subject of the mail.