Corporate Onboarding Officer - Business at Contridigital Nigeria - 5 Openings

At Contridigital Nigeria, we’re more than just a marketing agency. We’re your partner in success, dedicated to empowering both corporate organizations and individuals with the knowledge, skills, and strategies needed to thrive in today’s dynamic digital landscape.

Contridigital Ng is a cutting-edge marketing agency and training center, founded with a vision to revolutionize the way businesses approach marketing. With a team of industry experts and educators, we blend creativity, data-driven insights, and innovative teaching methodologies to deliver unparalleled results.

We are recruiting to fill the position below:

Job Title: Corporate Onboarding Officer - Business

Locations: Abuja (FCT), Cross River, Edo, Ikeja - Lagos and Oyo
Employment Type: Full-time

Job Overview

• The Corporate Onboarding Officer for Contridigital Ng manages the end-to-end onboarding process for new corporate clients onto the platform. This role involves ensuring a seamless and efficient transition for companies adopting the platform for their business travel needs. The specialist will work closely with sales, customer success, and product teams to deliver a high-quality onboarding experience, tailored to the unique requirements of each client.

Key Responsibilities
Client Onboarding:

• Manage the onboarding process for new corporate clients from initial sign-up to full platform integration.
• Conduct detailed onboarding sessions to educate clients about platform features, benefits, and best practices.
• Customize onboarding plans to meet the specific needs and objectives of each client.

Client Relationship Management:

• Build and maintain strong relationships with key stakeholders in client organizations.
• Serve as the primary point of contact for clients during the onboarding phase.
• Address and resolve any issues or concerns that arise during onboarding promptly and effectively.

Cross-functional Collaboration:

• Collaborate with the sales team to understand client requirements and expectations.
• Work with the product team to communicate client feedback and suggest platform improvements.
• Coordinate with the customer success team to ensure clients are successfully transitioned post-onboarding.

Training and Support:

• Develop and deliver comprehensive training programs for clients, including webinars, workshops, and on-site sessions.
• Provide ongoing support and guidance to clients to ensure they maximize the platform's benefits.
• Create and update onboarding materials like user guides, FAQs, and tutorial videos.

Process Improvement:

• Continuously evaluate and improve the onboarding process to enhance client satisfaction and efficiency.
• Implement best practices and innovative solutions to streamline onboarding activities.
• Track and report on onboarding metrics to measure success and identify areas for improvement.

Compliance and Documentation:

• Ensure all onboarding activities comply with company policies and industry regulations.
• Maintain accurate and up-to-date records of client interactions, agreements, and progress.

Qualifications

• Education: Bachelor's Degree or HND in Business Administration, Marketing, or a related field.
• Experience: Minimum of 1-3 years of experience in client onboarding, customer success, or a similar role in a B2B environment.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to understand and explain technical concepts.
• Proficiency in using CRM software and onboarding tools.
• Problem-solving mindset with a focus on client satisfaction.

Personal Attributes:

• Highly motivated and self-driven.
• Detail-oriented and capable of managing multiple tasks simultaneously.
• Adaptable to changing priorities and able to work under pressure.

Reporting:

• The Corporate Onboarding Specialist will report to the Head of Customer Success and work closely with the Sales, Product, and Customer Support teams.

Performance Metrics:

• Client satisfaction scores.
• Time to onboard new clients.
• Client retention rates post-onboarding.
• Feedback from internal teams on collaboration effectiveness.

Others:

• This role is pivotal in ensuring new corporate clients have a smooth and positive experience as they transition to using the platform for their company trips. The ideal candidate will be proactive, client-focused, and possess strong communication and project management skills

Benefits

• Salary: N60,000 - N100,000 monthly.
• Competitive salary and performance-based bonuses
• Opportunities for professional development and career advancement.
• Flexible working arrangements, including fully remote work options.

Application Closing Date
31st July, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the